Jamcracker MSP LaunchPad Provides VARs with Turn-key Entry into the Lucrative Managed Services Market
LaunchPad Combines On-Demand Applications, Delivery
Infrastructure, Account Administration, and Help Desk Services
SANTA CLARA, Calif.--(Business Wire)--
Jamcracker, the on-demand services delivery company, today
announced MSP LaunchPad, an "out of the box" set of on-demand services
and software for Value Added Resellers (VARs) that want to enter the
high margin Managed Services Provider (MSP) business. MSP LaunchPad
enables service providers to begin selling and delivering managed
services without having to deploy their own remote management tools,
provisioning, subscription billing and administration systems, and
staffing a help desk call center.
MSP LaunchPad is a complete business process for MSPs, featuring
an array of hosted service delivery tools, back-office/front-office
infrastructure services, on-demand technical support services, and
access to pre-negotiated distribution agreements with dozens of
on-demand providers including Microsoft, Cisco, IBM, McAfee and many
others. Through partnerships with MSP Warehouse and Do IT Smarter,
Jamcracker allows MSPs to choose from the leading remote desktop and
IT monitoring and management platforms, Kaseya and Level Platforms
(LPI), to service their customers.
MSP LaunchPad is fully integrated with the Jamcracker Service
Delivery Network (JSDN), which provides backbone services along with
MSP branded business administration tools including billing and
collections, automated provisioning, as well as the management and
delivery of on-demand services. Though MSP LaunchPad is designed to
help VARs make the migration from license sales to managed services,
it is also a good choice for existing MSPs that want to expand their
application service offerings and automate front/back office functions
to scale operations as their business grows.
"With the $240 billion market for small-medium business IT
services still in its infancy, VARs are increasingly expanding or
crossing over into the MSP space," said Steve Crawford, vice president
of marketing for Jamcracker. "However, VARs and MSPs often lack the
infrastructure to move from a manual to automated service delivery
model. LaunchPad was created to facilitate this transition and handle
the operational and administrative complexities of running and growing
a successful MSP business."
MSP LaunchPad Deliverables
-- Leading hosted service delivery tools including Kaseya and
Level Platforms
-- Comprehensive catalogue of name-brand on-demand applications
for resale (Microsoft, IBM, McAfee, Cisco, and many more)
-- Integration toolkit for on-boarding and bundling existing
services
-- Order management, service provisioning, customer
administration, and billing
-- Automated services-delivery workflow engine
-- 24X7 L1/L2 customer support
"MSP Warehouse is the leading distributor of best-of-breed
on-demand IT automation software for managed service providers," said
Frank Hughes, CEO of MSP Warehouse. "Joining forces with Jamcracker
and plugging our solutions into the Jamcracker Service Delivery
Network enables us to reach deeper into the MSP market with a complete
business operations and administration solution."
"We built our business on helping VARs cross over to the MSP
market," said Lane Smith, President of Do IT Smarter. "This
partnership with Jamcracker combines the best on-demand services
delivery network in the industry with our expertise, training, and
tools to create a powerful, comprehensive solution for service
providers looking to make the transition to MSP."
About Jamcracker
The Jamcracker Services Delivery Network enables SaaS and other
managed solution vendors to profitably deliver on-demand services to
business customers through a fast-growing ecosystem of Telcos, VARs,
and MSPs. Founded in 1999 by K.B. "Chandra" Chandrasekhar, the founder
of Exodus Communications and chairman of e4e Services and Aztec
Software, Jamcracker's mission is to enable on-demand service delivery
on a global scale. Jamcracker is a privately held company with
headquarters in Santa Clara, California, and offices in Bangalore,
India. For more information, visit www.jamcracker.com.
About MSP Warehouse
MSP Warehouse is a wholesale distributor of Software-as-a-Service
(SaaS) solutions and private-label support services for the Managed
Services community. Founded in 2003 by Frank Hughes and Terrence H.
Bell, the MSP Warehouse Marketplace offers ISVs, OEMs and Technology
Distributors an automated system to sell, implement and manage any
type of technology solution directly from their website. The MSP
Warehouse Marketplace includes account management, sales management,
services provisioning, license management and a customized web store
all in one integrated, hosted, turnkey package. For more information,
visit www.mspwarehouse.net.
About Do IT Smarter
Based in San Diego, Calif., Do IT Smarter offers technical
expertise and sales and marketing support to VARs across the country
that are interested in switching their business from the reactive,
break-fix mode of IT support to the lucrative and emerging managed
service model. Shortly after Do IT Smarter's inception, the company
began providing managed services to small and medium businesses
throughout San Diego County. In 2005, with the managed service market
booming, Do IT Smarter went national to extend their reach to VARs
selling managed services. One hundred percent of its business runs
through the channel. Visit www.doitsmarter.com.
Jamcracker
Marc Gendron, 781-237-0341
marc@mgpr.net
Copyright Business Wire 2008
