CrossLoop Unveils 'Help Marketplace' Where Anyone Can Get Help for Any
Computer Problem
The World's Easiest to Use Secure Desktop Sharing Software Company Unleashes
Searchable Community of More Than 5,000 Technical Experts
CAMPBELL, Calif., April 22 /PRNewswire/ -- CrossLoop, Inc.
(http://www.crossloop.com), creator of the world's easiest to use secure
desktop sharing software, today unveiled its new online community -- the Help
Marketplace -- available now for free. CrossLoop Help Marketplace customers
can quickly find and connect to trusted technical experts who can provide
troubleshooting assistance, technical support, and training for any computer
problem or need.
Whether it's learning how to use a new accounting software package or how
to improve the performance of your PC, everyone needing computer assistance
now has instant access to the growing CrossLoop community of more than 5,000
user-rated technical experts ranging from independent specialists to engineers
at large tech support companies.
By searching through detailed technical expert profiles, those needing
help can quickly identify the support professional they need to solve their
problem, view ratings and reviews from others who have used their services,
and initiate a personal support engagement.
Once connected to a technical expert, the CrossLoop software provides
easy-to-use desktop screen sharing so that helpers and those they are helping
can collaborate as if they were working side by side. The fast-to-download
solution enables any two Windows PCs on earth to connect and share screens.
Computers connected by CrossLoop can also exchange files and switch control
for a truly collaborative user experience, allowing technical experts to solve
problems more efficiently from remote locations.
"Until now, finding trustworthy tech support has been painfully
inconvenient and stressful, riddled with travels through a call center or to a
retail chain," said Lisa Alderson, president and CEO, CrossLoop, Inc. "We
designed the CrossLoop Help Marketplace to reduce frustration and dramatically
improve how people both give and receive help on their computers. The
collective knowledge found in our growing community of Helpers provides the
means to address any technical issue and enables more personalized service.
Our global, user-verified helpdesk with person-to-person support will put
'care' back into customer care."
"CrossLoop is really amazing," said Helen Amelio of Tampa, Florida, after
being helped by a service provider over 700 miles away in Tennessee. "Your
program makes it so much easier to have someone else take care of simple
problems remotely. It was fun to watch my cursor move around and solve my
problem while I vacuumed my room. CrossLoop is the best thing I've seen in a
long time."
"I am a huge fan of CrossLoop," said Kevin Armstrong, owner, Acclaim PC
Services, a tech support company out of Ohio with more than 40 credentialed
systems engineers that support small-to-medium sized enterprises. Acclaim PC
was built to take the stress out of technology, and thanks to CrossLoop, it
can more easily and efficiently service computer issues whenever they arise
and wherever customers reside. "The market potential here is great. Not only
can I help people in less time, creating cost savings for my clients, but I
also see tremendous potential for me to develop my customer base. Every time I
use CrossLoop to service a customer, my reputation automatically grows
stronger in the network, and my services become more valuable."
The CrossLoop desktop sharing software available today is free to download
for both personal and business use. Current users of CrossLoop's free desktop
sharing software range from professional service providers helping hundreds of
clients to large organizations providing help-desk support to remote office
employees and specialty consultants to individuals helping friends and family
members across geographies.
The CrossLoop Help Marketplace and CrossLoop's free desktop sharing
software are live and available now at http://www.crossloop.com.
About CrossLoop
CrossLoop is a consumer Internet company that makes helping other people
fast, friendly and cost-effective by empowering any two people anywhere in the
world to connect live via computer. Through its easy-to-use desktop sharing
software and global, user-verified Help Marketplace, CrossLoop connects
computer users with trusted, qualified service providers and friends who can
provide the support they need quickly and conveniently. Available in 21
languages and used by individuals and businesses in over 190 countries,
CrossLoop serves over 600,000 unique users and has enabled more than 30
million "help minutes" to provide technical support, training and
collaboration around the globe. CrossLoop is backed by El Dorado Ventures
(http://www.eldorado.com) and Altura Ventures (http://www.altura.com). For
more information, please visit http://www.crossloop.com.
SOURCE CrossLoop, Inc.
Erin Jones of Cogenta Communications, +1-704-664-2170, erin@cogentacom.com,
for CrossLoop, Inc.
