SAN FRANCISCO, CA, Jul 06 (MARKET WIRE) --
International Decision Systems, Inc., a global market leader in software
and solutions for equipment finance, was named first runner-up for the
2009 IQPC Call Center Excellence Award in the category of "Best Use of
Leveraging Technology for Efficiency and Automation." The award is based
on the IDSI implementation of the Neocase Customer Service solution.
Winners of the prestigious Call Center Excellence Awards were honored on
June 16th during the annual awards ceremony in conjunction with IQPC's
10th Annual Call Center Week in Las Vegas, NV. During the ceremony,
distinguished leaders in call centers and customer service came together
to honor companies that have demonstrated excellence in call centers.
Over 400 people watched as accolades were given to top performers in each
category.
The entry by International Decision Systems was based on their recent
implementation of Neocase CS. Implemented in a Software-as-a-Service
model, Neocase was able to replace IDSI's legacy system in a short period
of time, and to deliver seamless migration to the new platform. The new
implementation provided International Decision Systems with a superior
self service portal for its customers, and a sophisticated case management
system for its customer support team. The award is based on first-year
results from a Neocase implementation that went live in June of 2008. The
impressive first-year achievements include a measured increase in customer
satisfaction, a 25% decrease in overall case backlog, and over a 10%
increase in service level achievement.
Neocase CS is a unique customer service and support solution that lowers
service costs, improves customer satisfaction, and enhances service
levels. With Business Process Management and Business Intelligence
functionality, organizations can analyze, create, implement, monitor, and
further increase customer satisfaction and business workflows to
dramatically boost service efficiency and effectiveness.
Doug Schick, Director of Customer Support at IDSI, states: "International
Decision Systems is extremely honored that our implementation of Neocase
CS for our global customer support operations has been recognized as first
runner-up for this prestigious award." He adds, "As evidenced with this
award, our solution has empowered us to significantly increase the
efficiency of our global customer support and has helped us to analyze,
streamline and automate key business processes with Neocase's business
process management and business intelligence functionality."
"Speaking on behalf of the entire Neocase Software team, we are very proud
that Doug Schick and his team at International Decision Systems were
recognized for their excellence in customer service as First Runner-Up for
the IQPC Call Center Excellence Award," states Julien Dahan, President and
CEO of Neocase Software. He adds, "IDSI and its Neocase CS implementation,
honored for 'Best Use of Leveraging Technology for Efficiency and
Automation,' continue to reinforce the success our customers have achieved
with Neocase solutions. Our solutions, combining superior case management,
business process management, SLA management, and business intelligence
functionality, lead the way in providing the most innovative set of
features and benefits for shared services contact centers and customer
support operations in the market."
About Neocase Software, Inc.
Neocase Software, Inc. is a leading provider of customer service solutions
for shared service centers and customer support operations. Neocase
empowers large global corporations to manage and optimize their shared
service and support operations performance and processes through its
uniquely adaptive and award-winning customer service technology platform.
Neocase Software solutions include Neocase HR for Human Capital Resource
Management, Neocase CS for Customer Service, Neocase CRM for Customer
Relationship Management, and Neocase FR for Financial Resolution. All
solutions can be deployed on-premise or on-demand. With more than 200
clients worldwide, representative customers include: Air France,
Renault-Nissan, L'Oreal, Brinks, Callidus Software, International Decision
Systems, Inc. and CUNA Mutual Group. For additional information, visit
www.neocasesoftware.com.
About International Decision Systems, Inc.
International Decision Systems, Inc. is a leading provider of software and
solutions for the equipment finance market. For over 30 years, the company
has offered integrated solutions from origination through disposition and
asset management, supported by an ongoing research and development effort
unrivaled in the market space. Customers include approximately 50% of the
largest leasing companies in the United States, and an increasing number
of the largest global players. In addition to offering powerful, flexible
software, International Decision Systems provides the industry experience
and expertise to assure successful, complete solutions. Headquartered in
Minneapolis, MN, the company also has offices in the United Kingdom,
India, Singapore and Australia. For additional information, visit
www.idsgrp.com.
About IQPC
International Quality and Productivity Center (www.iqpc.com) provides
millions of business executives with tailored practical conferences,
keeping them up-to-date with industry trends, technological developments
and the regulatory landscape.
Press Relations Contact:
Joerg Koehler
Director of Global Marketing
Neocase Software, Inc.
55 Hawthorne Street
Suite 610
San Francisco, CA 94105
415-978-5159
Email Contact
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