ACCE 2008 - Media Sneak Preview
NEW YORK, Sept. 10 /PRNewswire/ -- Experience the future of customer
service at The Fifth Annual Call Center Exhibition (ACCE), which will take
place September 15-18, 2008 at the Phoenix Convention Center in Phoenix, AZ.
Members of the media are invited to register for complimentary passes --
which include access to the full program of ACCE events and sessions -- at
www.acceicmi.com. Registrations must be received by September 11, 2008.
Call Centers are a significant segment of Arizona's business ecosystem --
the US Department of Labor lists Arizona as one of the five states with the
most significant concentration of Call Centers in the US -- and ACCE is an
essential story for journalists covering business, technology, and local news.
ACCE staff will be available to assist in arranging interviews with
exhibitors, keynote speakers and industry experts as well as previews of the
software solutions that will be showcased at ACCE 2008.
Highlights of the ACCE 2008 program include:
-- Keynote: "Secrets of Career Success -- One Relationship at a Time" by
Keith Ferrazzi. Ferrazzi has been hailed by Forbes and Inc. magazines as one
of the worlds' most "connected" individuals and will be sharing the ideas and
skills necessary to build, maintain and manage the human network. (September
16, 9:15am - 10:30am.)
-- Keynote: "The Strength Of Laughter -- Energizing Your Spirit With
Humor" by Joel Zeff, famed for delivering high-energy hilarious keynotes that
feel more like an improvisational comedy show. Zeff's keynote will focus on
reducing stress, increasing creativity and renewing one's passion for work and
life. (September 17, 9:15am - 10:30am.)
-- Green Call Centers: (Booth #1214): Edwin Margulies, Senior Director of
CRM Service Products for Oracle, will discuss ways to make a call center green
while saving thousands or even millions a year -- with the added benefit of
saving the planet. This session will be open to all. (September 16, 11:15am -
12:00pm.)
-- Next Generation Call Centers: Salesforce.com and LiveOps (Booth #1208)
will sponsor an open-to-all session to be presented by Qualcomm and AAA Ohio,
who will explain and describe the benefits they achieved by creating next
generation contact centers powered by SaaS. (September 16, 2:00pm - 2:45pm.)
-- Virtual Call Centers: SAP (Booth #1000) will host a session on
combining on-site agents, remote agents and mobile experts into one global
virtual Contact Center that can allow enterprises to turn challenges into a
competitive advantage. Open to all. (September 16, 3:45 - 4:30pm.)
-- Opening Reception: SAP (Booth #1000): SAP will be hosting a cocktail
reception on the show floor. Open to all.(September 15, 5:30pm - 7:00pm.)
-- Networking Reception: Salesforce.com (Booth #1208): Salesforce.com
will host a casual networking reception for all delegates, speakers,
exhibitors and media. (September 16, 5:00pm - 6:30pm.)
-- Global Call Center of the Year Award: Winners of the International
Customer Management Institute's Global Call Center of the Year Award will be
announced at a luncheon. Finalists include Arizona-based business Salt River
Project. (September 16th, 12:30pm - 2:00pm.)
-- Cartoon Caption Contest: Contact center professionals submitted
captions for a contact center-themed cartoon, and three finalists were
determined by a panel of industry expert judges. The winner, chosen by popular
vote, will be announced on-site at ACCE 2008 on September 17, 2008 and will
receive the grand prize ... a full conference pass to any 2009 ICMI contact
center event in the United States, plus round-trip economy air travel to and
from the event from the major airport nearest the winner's residence. All
finalists will receive a print of the cartoon, with their respective caption,
signed by the artist who drew the cartoon.
Potential stories include new trends in call center automation, the
importance of great customer service, emerging customer service technology,
e-mail best practices, and improving the industry's image among consumers.
The exhibit hall, where 50+ leading companies will be demoing Call Center
solutions, will be open on Monday, September 15 from 5:30pm - 7:00pm, Tuesday
from 10:30am - 5:00pm and Wednesday from 10:30am - 2:00pm.
ACCE is presented by The International Customer Management Institute
(ICMI), one of the call center industry's most respected organizations. Now in
its fifth year, ACCE draws business leaders from around the globe. Last year,
ACCE brought together more than 1700 contact center professionals from over 40
countries and all 50 states.
About Think Services
Think Services connects specialized communities worldwide using innovative
media, educational events, consulting, training and certification. Providing
comprehensive opportunities for people to learn from, network with, and
inspire each other, Think Services builds strong brands and works within
communities to foster a unique affinity with its products and services. The
division's flagship products include the Game Developers Conference, the Webby
Award-winning Gamasutra.com, Game Developer magazine, the International
Customer Management Institute, HDI, and Dr. Dobb's Journal. Think Services is
a subsidiary of United Business Media, a global provider of news distribution
and specialist information services with a market capitalization of more than
$2.5 billion. To learn more, visit http://www.think-services.com/.
About United Business Media Limited
United Business Media Limited is a leading global business media company.
We inform markets and bring the world's buyers and sellers together at events,
online, in print, and with the information they need to do business
successfully. We focus on serving professional commercial communities, from
doctors to game developers, from journalists to jewellery traders, from
farmers to pharmacists around the world. Our 6,500 staff in more than 30
countries are organised into specialist teams that serve these communities,
helping them to do business and their markets to work effectively and
efficiently. For more information, go to http://www.unitedbusinessmedia.com.
SOURCE Think Services
Steven Blinn, BlinnPR, +1-212-675-4777, steven@blinnpr.com; or Rachel Levy,
Think Services, +1-609-759-4738, rlevy@think-services.com
