Envox CT Connect Wins Customer Interaction Solutions Magazine 2008 IP Contact
Center Technology Pioneer Award
Next-generation voice solutions platform reduces development time by 50% or
more and ensures a smooth migration path to new standards and emerging
technologies
WESTBOROUGH, Mass., July 29 /PRNewswire/ -- Envox Worldwide, a leading
global provider of IP-based voice solutions, today announced that Envox CT
Connect, the Company's standards-based CTI software, has been selected by
Technology Marketing Corporation's (TMC) Customer Interaction Solutions
magazine (www.cismag.com) as a recipient of a 2008 IP Contact Center
Technology Pioneer Award.
The 2008 IP Contact Center Technology Pioneer Award recognizes companies
that have created a groundbreaking, successful IP contact center product or
service.
"Envox Worldwide has proven to our editorial team at Customer Interaction
Solutions that Envox CT Connect is a groundbreaking IP contact center
technology. Envox CT Connect has been designed with the needs of the contact
center market in mind and the potential of IP behind it and deserves this
significant honor," said Nadji Tehrani, executive group publisher and
editor-in-chief of Customer Interaction Solutions. "With technology as the key
to the success of any call center, it is my pleasure to recognize Envox for
bringing advanced, pioneering technologies to market while providing high
quality and superior applications."
Envox CT Connect enables the development and deployment of voice
self-service, contact center and unified communications solutions for IP and
TDM networks at dramatically lower costs by providing out-of-the-box
integration with the leading PBX, IP-PBX, Automatic Call Distribution (ACD)
and IP communication environments. With support for industry-standard
hardware, operating systems, network services and call control programming
interfaces such C, C++, Java and ActiveX, value added resellers, system
integrators and application developers can easily integrate the intelligent
call control features that they need into their existing business
applications.
For enterprises with a mix of telephony environments, Envox CT Connect
provides a unifying software layer that enables them to deploy applications
across their entire company regardless of the PBX or ACDs they have already
deployed. This is a valuable capability for organizations that want to
leverage at-home agents or to standardize customer service processes across
multiple locations. For original equipment manufacturers, independent software
vendors, application developers and system integrators looking to expand their
reach into the contact center market, Envox CT Connect provides them with the
ability to:
-- Add telephony features to existing business applications
-- Support new communication environments such as IP with minimal changes
to their existing applications
-- Expand their business by providing them with ways to enhance existing
contact center solutions
-- Integrate new features and functionality into legacy systems and
leverage investment in existing equipment and infrastructure
"Envox Worldwide customers know that Envox CT Connect is the right choice
for organizations seeking to add CTI capabilities to their contact centers,"
said Leo Casey, president and CEO of Envox Worldwide. "Given the broad range
of capabilities provide by Envox CT Connect -- intelligent call routing,
screen pop and call monitoring -- across a broad array of switches, it is no
wonder that more than one million contact center agents are CTI enabled by
Envox CT Connect."
For more information about Envox CT Connect or to download an evaluation
of this award-winning software, please visit:
http://www.envox.com/software/envox-ct-connect.asp.
About Customer Interaction Solutions
Since 1982, Customer Interaction Solutions (CIS) magazine has been the
voice of the call/contact center, CRM and teleservices industries. CIS
magazine has helped the industry germinate, grow, mature and prosper, and has
served as the leading publication in helping these industries that have had
such a positive impact on the world economy to continue to thrive. Through a
combination of outstanding and cutting-edge original editorial, industry
voices, in-depth lab reviews and the recognition of the innovative leaders in
management and technology through our highly valued awards, Customer
Interaction Solutions strives to continue to be the publication that holds the
quality bar high for the industry. Please visit www.cismag.com.
About TMC
Technology Marketing Corporation (TMC) is an integrated global media
company helping our clients build communities in print, in-person and online.
TMC publishes Customer Interaction Solutions, INTERNET TELEPHONY, Unified
Communications, and IMS Magazine. TMC is also the first publisher to test new
products in its own on-site laboratories, TMC Labs. TMCnet, TMC's Web site, is
the leading source of news and articles for the communications and technology
industries. TMCnet is read by nearly one million US visitors according to
Quantcast* and by two to three million unique visitors each month worldwide,
according to Webtrends. In addition, TMC produces INTERNET TELEPHONY
Conference & EXPO, Call Center 2.0 Conference and Communications Developer
Conference. For more information about TMC, visit www.tmcnet.com.
TMC Contact: Jan Pierret - 203-852-6800, ext. 228 - jpierret@tmcnet.com.
About Envox Worldwide
Envox Worldwide is a leading global provider of IP-based voice
self-service and contact center solutions. The company's standards-based
software solutions dramatically reduce customer service costs, optimize
contact center performance and improve customer satisfaction. More than 1.25
million ports of Envox's hosted and premise-based IVR solutions have been
deployed globally and over one million contact center agents benefit from the
intelligent routing, screen pop and call monitoring functionality provided by
Envox's award-winning CTI software. Envox's development tools and software
platforms are also used to streamline enterprise-wide communications through
unified communications solutions and to generate new revenue streams for
service providers through multimedia carrier communications services. For more
information, visit www.envox.com.
For more information, contact - Catherine Van Evans - +1 508 871 7604 or
Darby Johnson - +1 603 559 5809, djohnson@beaupre.com.
SOURCE Envox Worldwide
Catherine Van Evans, +1-508-871-7604 or Darby Johnson, +1-603-559-5809,
djohnson@beaupre.com, both for Envox Worldwide; Jan Pierret, +1-203-852-6800,
ext. 228, jpierret@tmcnet.com, for TMC
