SANTA CLARA, CA, Nov 12 (MARKET WIRE) --
LiveOps is proud to be a Gold sponsor at the salesforce.com Dreamforce
Global Gathering 2009 event. At Dreamforce, the company's technology will
be featured in two breakout sessions demonstrating how cloud computing
can be leveraged in the contact center. Joining LiveOps will be a number
of customers who will share their experiences of using both LiveOps and
salesforce.com's Service Cloud in their own business operations.
LiveOps (booth # 1015) will showcase the company's award-winning LiveOps
On-Demand Contact Center Platform integrated with salesforce.com's Service
Cloud. In addition, the company will premier a "Future of Customer
Service" demo in partnership with Ribbit, a BT company, and integrated
with salesforce.com's Service Cloud.
Hear Directly from Users and Well-Known Industry Analyst What Cloud
Computing Means to Contact Center Operations
Dreamforce attendees will hear from joint LiveOps and salesforce.com
customers how they have leveraged this fully integrated cloud-based
contact center solution to drive down customer service costs and improve
customer loyalty. In each session, best practices, real world results and
demonstrations will be shared.
-- How salesforce.com Uses the Service Cloud: Global Customer Support
Get a behind-the-scenes look at how salesforce.com's global customer
support organization uses its Service Cloud to create a virtual contact
center with agents across five continents. The panel includes various
salesforce.com executives as well as Paul Lang, SVP of product management
at LiveOps. The session will take place on Wednesday, November 18, from
4:45 p.m. to 5:45 p.m. (PST) in Moscone North, Room 130.
-- Run Your Entire Contact Center in the Cloud
Salesforce.com, AAA Ohio and Expert Planet will share their experiences
operating highly efficient contact centers with LiveOps' On-Demand Contact
Center Platform and salesforce.com's Service Cloud. The session will be
moderated by contact center industry analyst Sheila McGee-Smith; who will
share her perspective on what cloud computing means for enterprise contact
center operations. The session will take place on Thursday, November 19,
from 1:30 p.m. to 2:30 p.m. (PST) in Moscone North, Room 123.
Supporting Quotes
"LiveOps is delighted to be a Gold sponsor of Dreamforce 2009. The
combined solution of LiveOps and salesforce.com's Service Cloud has helped
companies achieve better operational efficiencies, flexibility and
real-time visibility across all their contact centers," said Wes Hayden,
president of LiveOps. "Dreamforce is a fantastic opportunity for companies
to learn about best practices of cloud computing in contact centers."
"Hosted call centers are gaining acceptance with an increasing number of
companies both large and small," said VFORCE CEO Jack Sands, who is
presenting at the event. "With LiveOps, we now have a call center platform
our business can depend on and grow, whether we're handling hundreds or
thousands of calls for AAA of Ohio. We've seen a 20 percent increase in
agent productivity due to LiveOps' reliability and functionality. That
type of reliability and functionality is paramount to our business."
Supporting Resources
-- Find out why salesforce.com is using LiveOps Contact Center in the
Cloud to manage call routing in their global customer support centers:
http://www.liveops.com/customers/salesforce/
-- Read LiveOps' CEO blog on salesforce.com's implementation of LiveOps
call routing and CTI Management: Leader in Cloud Computing Runs Their
Global Customer Support on LiveOps
-- To follow LiveOps updates in real-time on Twitter, please visit:
http://twitter.com/liveops
-- To become a LiveOps fan on Facebook, please visit:
http://www.facebook.com/pages/LiveOps/5694783889
-- Visit LiveOps' YouTube channel at: http://www.youtube.com/liveops2008
-- Subscribe to our RSS news feed at:
http://www.liveops.com/company/pressroom/news.xml
About LiveOps, Inc.
LiveOps is a rapidly growing technology company offering two innovative
solutions for enterprises: Contact Center in the Cloud, a SaaS technology
platform for managing contact centers, and Workforce in the Cloud, an
on-demand workforce for outsourcing call center calls. LiveOps On-Demand
Contact Center Platform brings the value of cloud computing to the
contact center by enabling enterprises to rapidly deploy an always-on and
instantly scalable contact center infrastructure in a pay-per-use model
that enables customers to achieve greater operational and cost
efficiencies. LiveOps uses this same technology platform everyday to
successfully run the largest virtual call center with over 20,000
independent agents. LiveOps provides enterprises with the on-demand call
center platform and community of on-demand independent agents to quickly
achieve better business results. In 2009, LiveOps introduced LiveWork; an
on-demand work platform where companies can instantly outsource tasks
using teams of experts on LiveWork, their own community of freelancers or
business process outsourcers (BPOs). The company is headquartered in
Santa Clara, California.
LiveOps is a registered trademark and LiveWork is a trademark of LiveOps,
Inc. All other company and product names mentioned are used only for
identification purposes and may be trademarks or registered trademarks of
their respective companies.
Copyright 2009, Market Wire, All rights reserved.
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