Auto-Owners attributes award to personal attention given to policyholders, and
independent agent system.
LANSING, Mich., Nov. 6 /PRNewswire/ -- For the second straight year,
Auto-Owners Insurance Company ranked highest in customer satisfaction with the
auto insurance claims experience in a nationwide study conducted by J.D. Power
and Associates in 2009. Auto-Owners scored 883 on a 1,000-point scale.
"Auto-Owners is extremely honored to again be recognized by our customers
through the J.D. Power and Associates study for the highest rank in satisfying
auto insurance customers with the claim process," said Ron Simon, chairman &
CEO of Auto-Owners Insurance Company. "Auto-Owners makes it our top priority
to provide our policyholders the best in personal, timely, and professional
service. This award recognizes every one of our Auto-Owners associates and our
agents for their dedication to service and doing what is right."
The J.D. Power and Associates study measured the experience of people who file
a claim for vehicle damage, typically caused by an accident, by examining
satisfaction with the claims process. It is based on 11,616 responses from
auto insurance customers who filed a claim within the past 12 months, and was
conducted from June to July 2009.
Among the categories used for the rankings by J.D. Power and Associates in the
study, Auto-Owners had its highest scores in first notice of loss, service
interaction, and settlement. Auto-Owners also scored in the high satisfaction
tier for repair process.
A Fortune 500 company, Auto-Owners Insurance is recognized for its exceptional
financial strength and stability. It is among the nation's largest insurers
and is comprised of five property and casualty companies and a life company.
Auto-Owners employs more than 3,500 associates and writes business in 26
states through local independent agents. Auto-Owners was founded in 1916 and
is headquartered in Lansing, Michigan.
Independent Auto-Owners agent Mark Haubert said the customer satisfaction
award provides his customers with confidence in choosing Auto-Owners for their
insurance needs, knowing that the company provides high levels of customer
satisfaction. The award shows that a customer's experience with the company
can be positive when they need help.
"We are proud to represent Auto-Owners and are always confident recommending
the company's insurance products to our customers here in Michigan," said Mark
Haubert of the Ackley-Peters-Haubert Insurance Service, Inc., located in Eaton
Rapids, Michigan. "Auto-Owners takes the hassle out of the claims process by
providing personal service and care to every claim. That's the kind of
experience everyone who purchases insurance wants, anytime they have a claim."
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services company operating in key business
sectors including market research, forecasting, performance improvement,
training and customer satisfaction. The firm's quality and satisfaction
measurements are based on responses from millions of consumers annually. For
more information on cell phone ratings, car reviews and ratings, car
insurance, health insurance and more, please visit JDPower.com. J.D. Power and
Associates is a business unit of The McGraw-Hill Companies.
SOURCE Auto-Owners Insurance Company
Andy Flanagan, Coordinator, +1-517-886-1980, Fax: +1-517-391-1915
