TEMPE, AZ, May 19 (MARKET WIRE) --
J-Curve Technologies has expanded operations to continuous around-the-clock
services, 24 hours a day, seven days a week to fulfill an escalating demand
for live, quality product technical support outsourcing. The company that has
defined RightSourcing(TM) delivers the right mix of people, process,
technology and infrastructure at a significant cost savings for
small-to-medium size businesses that are not willing to sacrifice exceptional
customer satisfaction.
J-Curve, based in Arizona, provides value-add technical support
outsourcingto businesses enabling them to focus on their core competencies. The
levelone and level two product technical support services are branded to be the
client's own committed team of devoted support professionals.
"As a result of the incredible savings we can provide to clients, in as much
as 70% from internal support costs, our demand has been rapidly growing and we
are now expanding our own services to include 24/7 staffing for our customers,"
said Jim Kaiser, CEO of J-Curve Technologies. "We established a business
model that ensures companies can afford superior technical support services for
their valuable products by providing the exact amount of resources required
to deliver quick and responsive resolution."
The streamlined service model enables J-Curve Technologies to manage the
entire operations out of the Arizona headquarters. In the past two years, the
number of skilled professionals and certified technical support employees at
J-Curve has grown exponentially. The J-Curve offering has also expanded
beyond a shared resources model to now include teams of dedicated support
personnel and professional services.
The suite of J-Curve's contact-based services includes telephone, email,
chat,
IM, co-browsing and online support solutions. Clients also benefit from a range
of value-add services including support process definition, customized service
management systems (SMS), web-based ticketing, reporting, quality assurance
programs, training and documentation.
About J-Curve Technologies
J-Curve Technologies, LLC is the premier provider of RightSourcing(TM),
value-add technology
support service outsourcing. J-Curve tailors the exact elements of people,
process, technology and infrastructure together to help optimize organizations,
reduce costs and improve their customer's experience. J-Curve eliminates the
burdens in providing technical support for small-to-medium size companies with
limited resources. J-Curve was established by a team of leading industry
support and operations experts with a proven record of success. J-Curve is a
privately-held company based in Arizona, serving clients from multiple
industries with global reach. Call 602-792-6100 or visit www.jcurve.com.
Media Contact:
Jamie Glass
Artful Thinkers
602.369.5537
Email Contact
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