TEMECULA, CA, Nov 06 (MARKET WIRE) --
Allegheny County, Pa., Emergency Services 9-1-1 Center handled a
considerable increase in emergency calls without any additional public
tension, despite the significant population surge at the recent G-20
Summit. Pittsburgh was host to the G-20 Summit held from September 24-25,
2009. President Obama chaired the meeting of leaders from countries
around the world that represent 85 percent of the world's economy. The
PlantCML(R) next-generation call processing solution, Sentinel(R)
Patriot(R), enabled the counties' call takers to manage the increased
call volume effortlessly.
"When we have a major international event in our backyard, such as the
G-20 Summit, it is imperative that our call processing solution goes
unnoticed. We can increase manpower and set up command posts, but if our
system goes down, it just won't matter how prepared we were," said James
Thompson, 9-1-1 coordinator, Allegheny County Emergency Services. "The
Sentinel Patriot call processing solution from PlantCML worked as it
should -- without any issues. Our call takers and dispatchers were able
to process their calls with the utmost professionalism and dedication to
the citizens and visitors alike."
The flexibility of the Sentinel Patriot call processing solution allowed
call flow routing to be easily reconfigured, aligning with the County and
its respective agencies to handle the increased traffic during the G-20
Summit. The public safety organizations within the city of Pittsburgh and
Allegheny County, in conjunction with more than 30 additional law
enforcement agencies, worked together to ensure the G-20 Summit caused
minimal disruption to the city, its citizens and the thousands of foreign
visitors.
"It's a phenomenal feat for the Allegheny County 9-1-1 Center to conclude
the event with no disturbances or interruptions within the 9-1-1 center
and the emergency call taking process," said Darrin J. Reilly, chief
operating officer, PlantCML. "We all want the same outcome -- to protect
and serve -- from day-to-day incidents to heavily scrutinized
international events. The bottom line is that we're all in it to save
lives."
The Sentinel Patriot call processing solution is an IP-enabled call
processing solution offering highly flexible configurations to meet the
needs of small- to medium-sized call centers. It features a fully
integrated PBX, improving reliability with features such as automatic hot
redundancy of servers and no single point of system failure. The Sentinel
Patriot solution also offers a full suite of computer telephony features
including automatic call distribution, automatic number identification and
automatic location identification.
The Allegheny County 9-1-1 utilizes Managed Services for direct and
secure connectivity with the PlantCML Service Management Center, ensuring
the reliability of its solutions with the following services: monitoring
& response and virus protection.
Additionally, the County 9-1-1 has the ability to mobilize first
responders in the case of an emergency with The Communicator!(R) NXT(TM)
emergency notification system by Dialogic Communications Corporation
(DCC), a PlantCML subsidiary. The Communicator! NXT emergency
notification system provides full automation of list-based notification
procedures, enabling immediate, multi-modal communication via telephone,
cell, BlackBerry(R), fax, etc. Voice and text messages convey
incident-related information or instruction, situational needs and status
updates. The Communicator! NXT emergency notification system assesses
every contact's skills, certifications and schedule, intelligently filling
positions and capturing important feedback, such as the estimated time of
arrival, in detailed reports.
About PlantCML (www.plantcml.com)
PlantCML, an EADS North America company, is the industry's leading
provider of crisis communications and response technologies. Today,
PlantCML is pioneering the next generation of E9-1-1 and secure network
communications through Voice over IP-enabled applications, interoperable
P25 radio systems and advanced emergency notification technologies.
PlantCML's solutions are resident in 14 of the top 20 most populous U.S.
cities and largest first responder operations.
About EADS North America (www.eadsnorthamerica.com)
EADS North America is the North American operation of EADS, a global
leader in aerospace, defense and related services. As a leader in all
sectors of defense and homeland security, EADS North America and its
parent company, EADS, contribute over $11 billion to the U.S. economy
annually and support more than 200,000 American jobs through its network
of suppliers and services. Operating in 17 states, EADS North America
offers a broad array of advanced solutions to its customers in the
commercial, homeland security, aerospace and defense markets.
Media Contact:
Tami Timperio
VP, Marketing
PlantCML(R), an EADS North America Company
Tel: 951.719.2423
Email: ttimperio@plantcml.com
Copyright 2009, Market Wire, All rights reserved.
-0-
