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India's HDFC Bank Renews Contract with NCR to Manage 2,000 ATMs; Places Order for...
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India's HDFC Bank Renews Contract with NCR to Manage 2,000 ATMs; Places Order for 300 New ATMs Reiterates NCR's leadership in ATM Deployment and Managed Services in India DAYTON, Ohio--(Business Wire)-- NCR Corporation (NYSE: NCR) today announced the renewal of its automated teller machine (ATM) Managed Services contract with HDFC Bank, Ltd (NYSE: HDB), headquartered in Mumbai, India. The new 42-month deal taps NCR to oversee more than 2,000 NCR and non-NCR ATMs for the bank and expands on a prior three-year Managed Services contract. HDFC also has signed an additional order for 300 new ATMs. This order is in line with HDFC Bank's expansion strategy in India. NCR's customized end-to-end Managed Services solution will help HDFC Bank customers experience enhanced service and higher availability of the bank's ATMs. The contract includes ATM monitoring through incident management, cash management, first-line maintenance and second-line maintenance. Rahul Bhagat, business head for Direct Banking Channels, HDFC Bank, said, "Customer behavior conclusively demonstrates a significant shift of transactions to the ATM, arguably positioning the ATM as the channel with highest customer usage. In this context, ensuring a globally competitive customer availability experience becomes increasingly critical and HDFC Bank is very proud to have delivered best-in-class standards in partnership with NCR." Pradeep Sen, NCR's managing director for India, said, "With increased competition in the banking industry in India, banks are focusing more on customer services and innovative solutions to maintain their edge. The convenient ability of ATMs to reliably dispense cash, combined with their role in building and maintaining customer relationships, makes high network availability more significant than ever for banks in India." Added Sen, "Running a large ATM network is complex and involves varied disciplines to ensure the integration of hardware, software and processing. A growing number of institutions look to NCR's expertise to manage their complete end-to-end channel services, which involves everything from site selection to cash replenishment, as well as significant uptime demands. NCR has demonstrated its proven expertise in this space across various banks in India and we are pleased that HDFC Bank has recognized our efforts and renewed this relationship with us." NCR's Managed Services portfolio includes end-to-end automatic and electronic incident management using Gasper software management tools, help desk services, second-line maintenance, first-line maintenance, currency forecasting, cash replenishment, software distribution, consumables supply and management, and network management. About HDFC Bank HDFC Bank was among the first to receive an "in principle" approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBI's liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994 in the name of HDFC Bank Limited, with its registered office in Mumbai, India. The Bank at present has over 754 branches spread over 327 cities across India. The Bank also has a network of over 1,900 networked ATMs across these cities. The Bank has made substantial efforts and investments in acquiring the best technology available internationally to build the infrastructure for a world-class bank. About NCR Corporation NCR Corporation (NYSE: NCR) is a global technology company leading how the world connects, interacts and transacts with business. NCR's assisted- and self-service solutions and comprehensive support services address the needs of retail, financial, travel, healthcare, hospitality, gaming and public sector organizations in more than 100 countries. NCR (www.ncr.com) is headquartered in Dayton, Ohio. NCR is a trademark of NCR Corporation in the United States and other countries. NCR Corporation - U.S. Lorraine Russell, 937-445-3784 email@example.com or NCR Corporation - India Rakesh Aulaya, 91-22-66957500 / 9987011973 firstname.lastname@example.org Copyright Business Wire 2008