J.D. Power and Associates Reports: The Nebraska Medical Center Recognized for
Providing an Outstanding Inpatient Experience for a Third Consecutive Year,
and for Providing an Outstanding Cardiovascular Experience
WESTLAKE VILLAGE, Calif., Feb. 7 /PRNewswire/ -- The Nebraska Medical
Center, a 689-bed, not-for-profit acute care hospital in Omaha, Neb., has been
recognized for a third consecutive year for service excellence under the J.D.
Power and Associates Distinguished Hospital Program(SM). This distinction
acknowledges a strong commitment by The Nebraska Medical Center to provide its
patients with "An Outstanding Inpatient and Cardiovascular Experience."
(Logo: http://www.newscom.com/cgi-bin/prnh/20050527/LAF028LOGO-a)
"Because patients place a high value on the service aspects of their
hospital stay, providing them with a consistent, positive experience year
after year is as important to hospitals as it is to businesses in any other
service industry," said David Stefan, executive director of the healthcare
division of J.D. Power and Associates.
The service excellence distinction was determined by surveying a random
sample of recently discharged Nebraska Medical Center patients on their
hospital stay and comparing the results to the national benchmark established
by the annual J.D. Power and Associates National Hospital Service Performance
Study(SM).
The telephone-based research conducted among inpatients focused on five
key drivers of patient satisfaction with their overall hospital experience.
These drivers, which were identified in the national study, are: dignity and
respect; speed and efficiency; comfort; information and communication; and
emotional support.
The Nebraska Medical Center exceeded the national benchmark study score
for overall inpatient and cardiovascular satisfaction. Compared with the
national study, The Nebraska Medical Center performed well in speed and
efficiency. In particular, inpatients gave high marks with regard to the speed
and efficiency of testing and treatment personnel, and in the availability of
the doctor.
Nebraska's inpatient performance scores were also high compared with the
national study in the area of overall comfort, particularly regarding nurses'
concern for comfort during procedures and controlling pain.
Patients were asked to rate their level of trust and confidence in the
hospital after their visit. Three of four cardiovascular patients and two of
three inpatients indicate they have more or much more trust and confidence in
the hospital after their most recent visit.
Non-government, acute-care hospitals throughout the nation are eligible
for the J.D. Power and Associates Distinguished Hospital recognition for
inpatient, emergency department, outpatient, and maternity services.
Distinction is valid for one year, after which the hospital may reapply for
this recognition.
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is a
global marketing information services firm operating in key business sectors
including market research, forecasting, performance improvement, training and
customer satisfaction. The firm's quality and satisfaction measurements are
based on responses from millions of consumers annually. For more information
on car reviews and ratings, car insurance, health insurance, cell phone
ratings, and more, please visit JDPower.com. J.D. Power and Associates is a
business unit of The McGraw-Hill Companies.
About The McGraw-Hill Companies
Founded in 1888, The McGraw-Hill Companies (NYSE: MHP) is a leading global
information services provider meeting worldwide needs in the financial
services, education and business information markets through leading brands
such as Standard & Poor's, McGraw-Hill Education, BusinessWeek and J.D. Power
and Associates. The Corporation has more than 280 offices in 40 countries.
Sales in 2007 were $6.8 billion. Additional information is available at
http://www.mcgraw-hill.com.
Media Relations Contacts:
John Tews Andrea McMaster
J.D. Power and Associates The Nebraska Medical Center
Troy, Mich. Omaha, Neb. 68105
(248) 312-4119 (402) 559-7037
john.tews@jdpa.com amcmaster@nebraskamed.com
Paul Baltes
The Nebraska Medical Center
Omaha, Neb. 68105
(402) 552-2282
pbaltes@nebraskamed.com
No advertising or other promotional use can be made of the information in
this release without the express prior written consent of J.D. Power and
Associates. http://www.jdpower.com/corporate
SOURCE J.D. Power and Associates
Media Relations, John Tews of J.D. Power and Associates, +1-248-312-4119,
john.tews@jdpa.com; or Andrea McMaster, +1-402-559-7037,
amcmaster@nebraskamed.com, or Paul Baltes, +1-402-552-2282,
pbaltes@nebraskamed.com, both of The Nebraska Medical Center
