Verizon LiveSource Takes Pelorus Award for Excellence in Directory Information
Services Location-Based Offerings
Award Cites Innovative Navigation Application for Calls to 411; Callers Get
Immediate Location Downloads for Their Numbers
NEW YORK, Oct. 21 /PRNewswire/ -- Verizon LiveSource is the recipient of an
award from The Pelorus Group for excellence in providing location-based
directory information services.
The award, presented recently at the Pelorus DIS 2008 industry conference in
Savannah, Ga., cited the company's integration of operator-assisted directory
assistance calls with a navigation-based application that permits wireless 411
callers to immediately receive on their handset turn-by-turn directions to the
location of the listing they requested.
Verizon LiveSource serves nearly half the U.S. wireless market with 411 local,
national and enhanced directory assistance 24-hours-a-day, including such
features as language preference, SMS delivery of the requested listing, and
last-number reconnect for those who need to call back 411.
"This award recognizes our effort to provide an unequaled customer call
experience," said Kitty C. Linder, Verizon LiveSource and public
communications president. "Innovation is at the heart of our success, and our
wholesale wireless customers expect us to continually add features that allow
them to offer technologically advanced search services to their callers."
The Pelorus Group
Since its founding in 1987, The PELORUS Group has emerged as one of the
fastest growing independent market research and consulting firms in the United
States. In addition to its own in-house staff of professionals, the firm has
attracted some of the most sought after authorities to research industry
studies and conduct custom assignments. It has built a clientele base which is
truly global in proportions, while leveraging its expertise in all facets of
information and financial services.
Today, The PELORUS Group offers clients a full complement of research and
consultative services that is second to none in the industry. Included in the
array are industry reports, custom research, competitive intelligence, and
business planning services. The PELORUS Group is located in Raritan, N.J.
Verizon LiveSource
Verizon LiveSource is the nations' leading directory assistance provider,
employing thousands of operators at call centers across the country and
internationally. LiveSource serves not only Verizon landline customers but
also nearly half the wireless industry, where innovative services like text
messages with listings forwarded to wireless handsets and directory assistance
in Spanish continue to make 411 a vital communications tool.
Verizon Communications Inc. (NYSE: VZ), headquartered in New York, is a leader
in delivering broadband and other wireline and wireless communication
innovations to mass market, business, government and wholesale customers.
Verizon Wireless operates America's most reliable wireless network, serving
nearly 69 million customers nationwide. Verizon's Wireline operations include
Verizon Business, which delivers innovative and seamless business solutions to
customers around the world, and Verizon Telecom, which brings customers the
benefits of converged communications, information and entertainment services
over the nation's most advanced fiber-optic network. A Dow 30 company,
Verizon employs a diverse workforce of more than 228,600 and last year
generated consolidated operating revenues of $93.5 billion. For more
information, visit www.verizon.com.
VERIZON'S ONLINE NEWS CENTER: Verizon news releases, executive speeches and
biographies, media contacts, high-quality video and images, and other
information are available at Verizon's News Center on the World Wide Web at
www.verizon.com/news. To receive news releases by e-mail, visit the News
Center and register for customized automatic delivery of Verizon news
releases.
SOURCE Verizon
Kevin Laverty of Verizon, +1-425-261-5855, kevin.laverty@verizon.com
