American Airlines Cargo Announces Expanded Guarantee on Its Express Freight
Product - Expeditefs
Product Guarantee to Include Truck Feeder Service Between American's Gateway
Cities and Secondary Markets
FORT WORTH, Texas, Feb. 11 /PRNewswire-FirstCall/ -- American Airlines
Cargo Division (AA Cargo) announced today that it is expanding the Expeditefs
product guarantee to include its truck feeder service. Expeditefs, American's
express freight product, provides a 97 percent service reliability metric and
a 100 percent flown-as-booked guarantee. Now, the promise of superior service
will include the trucking segments that connect freight from secondary markets
with widebody flights at American's gateway cities throughout the world.
Expeditefs provides priority boarding and the fastest possible flight
connections.
"By expanding Expeditefs to include routings on American Airlines
scheduled truck services, AA Cargo further enhances its ability to provide
customers priority boarding and faster hub connections to any of the more than
250 AA Cargo destinations on four continents," said Carl Frey, manager of the
AA Cargo Operations Center.
AA Cargo's flight-specific shipping, supported by online tracking
technology, allows customers to check the real-time status and location of
their shipments while giving customers greater confidence.
"AA Cargo customers who utilize our Expeditefs service can take advantage
of our Web-based tracking any time to find where their cargo is and when it
will be delivered," said Bob Dibble, AA Cargo product manager, who was
instrumental in the development of the Expeditefs product. "We aren't just
providing greater confidence, we are giving forwarders what their businesses
demand. With a service reliability rate of more than 97 percent, we know that
we are meeting the needs of our customers with this product."
Additional benefits include full shipment visibility beginning at the
originating city, where it is dropped off at an AA Cargo terminal and then on
to its final destination. The trackability gained from utilizing American's
trucking segment to the airport gateway provides value and confidence that a
vital connection is made on time.
Currently, 600 origin and destination city pairs around the world
participate in the trucking segments of AA Cargo flights. Research is
constantly updated to identify where cities can be added while still
maintaining the high service standards that AA Cargo customers have come to
expect. AA Cargo trucking partners move approximately 360 million pounds
annually to American Airlines airfreight gateways.
Demand for the Expeditefs product has been overwhelming, as evidenced by
AA Cargo's fourth quarter $228 million revenue performance, the highest in the
company's history.
"Providing premium service throughout a vast worldwide network and backing
it up with a 100 percent money-back guarantee - that's a springboard to
providing a world-class experience to our customers," said Dibble.
About American Airlines Cargo
American Airlines Cargo(SM), a division of American Airlines, Inc.,
provides over 100 million pounds of weekly cargo lift capacity to major cities
in the United States, Europe, Canada, Mexico, the Caribbean, Latin America and
Asia. American Airlines is the world's largest carrier. American, American
Eagle and the AmericanConnection regional airlines serve more than 250 cities
in over 40 countries with more than 4,000 daily flights. The combined network
fleet numbers more than 1,000 aircraft. American provides one of the largest
cargo networks in the world, with cargo terminals and interline connections
available across the globe. For more information visit http://www.AACargo.com.
Current AMR Corp. releases can be accessed on the Internet.
The address is http://www.aa.com
SOURCE American Airlines Cargo
Jennifer Pemberton of American Airlines Cargo, +1-817-967-1577,
corp.comm@aa.com
