OnStar Provides All Services to All Subscribers Affected, Regardless of Plan
DETROIT, Sept. 1 /PRNewswire/ -- OnStar reminds its subscribers in Texas,
Louisiana, Mississippi and Alabama that a simple push of the OnStar button in
GM vehicles will put them in contact with specially-trained Crisis Advisors.
On August 31, 2008, OnStar saw a 30 percent increase over typical call volume.
OnStar's Crisis Assist capabilities include specially trained Crisis
Advisors, who will help with:
-- GPS Positioning: Contact emergency responders if needed and direct them
to the subscriber's location, using OnStar's embedded cellular calling system
and Global Positioning System (GPS) satellite technology, which pinpoint a
subscriber's location when he or she contacts an advisor.
-- Emergency Services Notification: Inform appropriate public safety
officials when a subscriber contacts OnStar about someone in need of emergency
assistance.
-- Emergency Calls: Connect subscribers to loved ones, family and friends.
-- Emergency Directions: Provide real time crisis information and
centralized assistance for food, water, shelter locations and hotel
accommodations along with information on road closures, power outages, and
weather updates.
"When fires, hurricanes, floods, or tornadoes affect our customers, OnStar
opens its services to all affected subscribers," said Scott Kubicki, vice
president, OnStar Subscriber Services. "Texas, Louisiana, Mississippi and
Alabama residents are encouraged to press the OnStar button on their GM
vehicle for information about the storm, shelter information and routing."
OnStar has opened services recently for subscribers affected by Tropical
Storm Fay and the Southern California earthquake.
Preparation is the best defense in any kind of crisis. For more
information on OnStar Crisis Assist, visit www.onstar.com.
About OnStar by GM
OnStar, a wholly-owned subsidiary of General Motors, is the leading
provider of in-vehicle safety, security and communication services. OnStar is
available on more than 50 MY 2009 GM models. OnStar is standard for one year
on nearly all new GM retail vehicles in the United States and Canada. OnStar
provides services to more than 5 million subscribers in the U.S. and Canada.
OnStar ranked at the top of the latest Consumer Telematics Vendor Matrix
released by ABI Research in 2008. More information about OnStar can be found
at http://www.onstar.com/.
SOURCE General Motors Corporation
Cristi Vazquez, Communications Manager, +1-313-667-0874, Cell:
+1-248-410-7827, Cristi.Vazquez@OnStar.com; Jocelyn Allen, VP Public Affairs
and Corp. Communications, +1-313-665-2790, Cell: +1-313-378-8668,
Jocelyn.Allen@OnStar.com, both of OnStar
