ROCHESTER, N.Y.--(Business Wire)--Sutherland Global Services, a leading multi-national Business
Process Outsourcing (BPO) provider, today announced that it has been
recognized by The Outsourcing Institute for outstanding thought
leadership in outsourcing.
A whitepaper entitled "The Inconvenient Truth About Caring for
Customers" authored by Sutherland's Vice President for Enterprise
Accounts Tom Topolinski, was voted first in the IT category in the
inaugural Best Outsourcing Thought Leadership (BOTL) Awards which were
held recently in New York City.
Outsourcing Institute CEO & Founder Frank Casale stated, "Our
members are seeking compelling content that is relevant and that will
help them do their job better - this piece authored by Sutherland does
just that."
The Outsourcing Institute's award evaluation was based on the
level of innovation, influence, and relevance of the topic as well as
the style and clarity with which the information was presented.
Sutherland won top honors in the Information Technology category with
exceptionally high points for relevance and influence.
Sutherland's Topolinski has been in the technology field for more
than 30 years. The whitepaper, "The Inconvenient Truth About Caring
for Customers," highlights the impact of changing customer
expectations and outlines strategies for companies to appropriately
align their outsourcing support models to maintain customer
satisfaction. To read the whitepaper, visit
http://www.suth.com/vResources.asp.
"The reality of today's business environment is that consumer
demands have evolved and support strategies need to change or
companies risk losing their customers," explained Topolinski.
About the Outsourcing Institute
The Outsourcing Institute - Gateway to the Outsourcing Marketplace
- was founded in 1993 and is today the largest neutral network of
outsourcing professionals in the world. With over 70,000 members
representing all forms of outsourcing, The Outsourcing Institute
continues to be the "go to" place for outsourcing buyers, providers,
and influencers looking for unparalleled access to unbiased
information, support, best practices, tools and networking. For more
information on Outsourcing Institute and the other BOTL Award Judges,
please visit www.outsourcing.com.
About Sutherland Global Services
Sutherland Global Services is a multinational IT Enabled and
Business Process Outsourcing (BPO) company, specializing in Integrated
BPO solutions across Customer Lifecycle and Back-Office Lifecycle
Management services. Having started operations in 1986 in Rochester,
New York, Sutherland now employs over 17,500 professionals offering
Right Sourced (TM) seamlessly blended services from its 19 delivery
centers in India, the United States, Philippines, Canada and Mexico.
By integrating highly trained people with state-of-the-art technology
and proven business methodologies, Sutherland collaborates with
clients to help them excel in their industry and maximize their
customer lifetime value. For more information, visit www.suth.com.
Sutherland Global Services
Michele Sadwick, Vice President, 585-586-5757 x6093
michele_sadwick@suth.com
Copyright Business Wire 2008
