Major North American Bank to Optimize Field Workforce Scheduling With
ClickSoftware
ClickIMRS and ClickMobile to Ensure Technicians Keep Key IT Systems Humming
for Bank With 1,000 Sites Throughout North America
BURLINGTON, Massachusetts, July 21 /PRNewswire-FirstCall/ --
ClickSoftware Technologies Ltd., (NasdaqCM: CKSW) the leading provider of
mobile workforce management and service optimization solutions, today
announced that one of the largest banks in North America is deploying
ClickSoftware for Installation, Maintenance, and Repair Services (ClickIMRS)
to automatically schedule hundreds of field technicians who keep
telecommunications systems and computers running smoothly. The bank is also
deploying ClickAnalyze Insight to gain detailed information on service
efficiency and identify opportunities to improve future performance.
With more than 30,000 employees across thousands of locations in over a
dozen states, the bank has a dedicated team of technicians responsible for
telephone set maintenance, router installation, and repairing everything from
laptops to desktops, network switches and data servers. Job urgency ranges
from routine maintenance to emergencies affecting thousands of employees.
Previously, the company occasionally struggled to efficiently schedule its
field technicians using a manual system, sometimes causing employees and/or
customers to wait.
"You don't typically think of banks as having large field service teams,
but a national bank's field technicians help to keep customer-facing and
internal systems operating at peak performance," said ClickSoftware Vice
President of Marketing Operations Simon Morris. "This sale not only validates
ClickSoftware's fast-growing sales channel, but it also highlights our
commitment to delivering a mid-market solution that makes it easy and
affordable to take advantage of mobile workforce optimization."
ClickIMRS provides the automated scheduling and work order management
that takes the guesswork out of determining which technician with what skills
to send to which job when. The software deploys rapidly because it was
designed and configured specifically to meet the needs of installation,
maintenance and repair services. ClickIMRS features pre-configured scheduling
and mobile functionality that virtually eliminates the expense, time and
effort typically required to custom-design and program schedules.
The mobility features in ClickIMRS will ensure the bank's IT managers and
field technicians have the most updated information about job status,
priorities, history, location, etc. The solution wirelessly connects field
service technicians via their handheld devices to job ticket information for
field activities and tasks. Technicians can also quickly update dispatchers
and managers as to job status, location and delays.
Street-level-routing features ensure field technicians take the most
efficient routes between jobs to increase productivity and reduce travel
time. The bank will use ClickAnalyze Insight business analytics software to
enable managers to track key performance indicators such as arrival time,
productivity, second visits, travel time, etc. They'll use that information
to measure performance and identify trends that could become problematic down
the road.
This regional bank relies on authorized ClickSoftware value-added
reseller Diabsolut, Inc. for software implementation, training and support.
"We deal with many clients who struggle with the burden of under-utilized
field personnel, excessive usage of their fleets, and the ever-increasing
cost of fuel," said Diabsolut President and CEO Joe Diab. "With their
tightening budgets, there is a pressing need to do more with less. Our newest
client shares these challenges and prefers to remain nameless, as they
strongly believe that ClickIMRS will permit them to have a clear competitive
advantage over their competition."
About ClickSoftware
ClickSoftware is the leading provider of mobile workforce management and
service optimization solutions that create business value for service
operations through higher levels of productivity, customer satisfaction and
cost effectiveness. Combining educational, implementation and support
services with best practices and its industry-leading solutions,
ClickSoftware drives service decision making across all levels of the
organization. From proactive customer demand forecasting and capacity
planning to real-time decision making, incorporating scheduling, mobility and
location-based services, ClickSoftware helps service organizations get the
most out of their resources. With over 100 customers across a variety of
industries and geographies, and strong partnerships with leading platform and
system integration partners - ClickSoftware is uniquely positioned to deliver
superb business performance to any organization. The company is headquartered
in Burlington, Mass. and Israel, with offices in Europe, and Asia Pacific.
For more information about ClickSoftware, please call (781) 272-5903 or (888)
438-3308, or visit http://www.clicksoftware.com.
About Diabsolut, Inc.
Diabsolut Inc. is a value added reseller and implementation partner of
ClickSoftware's Service Optimization Suite. Servicing North America and most
recently expanding its operations into the European market, Diabsolut's
clients span multiple industries and include many different types of
enterprises, from small service organizations to large multi-national
companies. Diabsolut remains committed to the implementation of
state-of-the-art technologies and helping facilitate improved business
processes for clients. Diabsolut has eight years of proven experience in the
North American field service market and prides itself on providing clients
with the highest levels of service in the industry. Diabsolut Inc. is
headquartered in Toronto and Montreal, and has a new office in Europe. For
more information, visit the Web site at http://www.diabsolut.com.
This press release contains express or implied forward-looking statements
within the meaning of Section 27A of the Securities Act of 1933 and Section
21E of the Securities Exchange Act of 1934. These forward-looking statements
include, but are not limited to, those statements regarding future results of
operations, visibility into future periods, growth and rates of growth, and
expectations regarding future closing of contracts, receipt of orders,
recognition of revenues and deferred revenues. Such "forward-looking
statements" involve known and unknown risks, uncertainties and other factors
that may cause actual results or performance to differ materially from those
projected. Achievement of these results by ClickSoftware may be affected by
many factors, including, but not limited to, risks and uncertainties
regarding the general economic outlook, the length of or changes in
ClickSoftware's sales cycle, ClickSoftware's ability to close sales to
potential customers in a timely manner and maintain or strengthen
relationships with strategic partners, the timing of revenue recognition,
foreign currency exchange rate fluctuations, and ClickSoftware's ability to
maintain or increase its sales pipeline. The forward-looking statements
contained in this press release are subject to other risks and uncertainties,
including those discussed in the "Risk Factors" section and elsewhere in
ClickSoftware's annual report on Form 20F for the year ended December 31,
2007 and in subsequent filings with the Securities and Exchange Commission.
Clicksoftware is under no obligation to (and expressly disclaims any such
obligation to) update or alter its forward-looking statements whether as a
result of new information, future events or otherwise.
SOURCE ClickSoftware Technologies Ltd
Contacts: Joanna Giannotti, ClickSoftware, Inc., +1-781-272-5903 x2235,
joanna.giannotti@clicksoftware.com
