Desk rage spoils workplace for many Americans

By Ellen Wulfhorst

NEW YORK (Reuters) - Get out of the way, road rage. Here comes desk rage.

Anger in the workplace -- employees and employers who are grumpy, insulting, short-tempered or worse -- is shockingly common and likely growing as Americans cope with woes of rising costs, job uncertainty or overwhelming debt, experts say.

"It runs the gamut from just rudeness up to pretty extreme abusive behaviors," said Paul Spector, professor of industrial and organizational psychology at the University of South Florida. "The severe cases of fatal violence get a lot of press but in some ways this is more insidious because it affects millions of people."

Nearly half of U.S. workers in America report yelling and verbal abuse on the job, with roughly a quarter saying it has driven them to tears, research has shown.

Other research showed one-sixth of workers reported anger at work has led to property damage, while a tenth reported physical violence and fear their workplace might not be safe.

"It's a total disaster," said Anna Maravelas, author of "How to Reduce Workplace Conflict and Stress." "Rudeness, impatience, people being angry -- we used to do that kind of stuff at home but at work, we were professional. Now it's almost becoming trendy to do it at work.

"It was something we did behind closed doors," she said. "Now people are losing their sense of embarrassment over it."

Contemporary pressures such as rising fuel costs fan the flames, said John Challenger, head of Chicago's Challenger, Gray & Christmas workplace consultants.

"People are coming to work after a long commute, sitting in traffic watching their discretionary income burn up. They're ready for a fight or just really upset," he said.

Added to that, he said, are financially strapped workers having to cut back on paying for personal pastimes that might serve as an antidote to work pressures.

LET OFF STEAM

"That means people come into work after a weekend and they haven't been able to let off any steam," he said.

Spector said his research has found 2 percent to 3 percent of people admit to pushing, slapping or hitting someone at work. With roughly 100 million people in the U.S. work force, he said, that's as many as 3 million people.

Maravelas said she conducted a seminar this week in rural Iowa, where she asked participants if they thought anger was increasing at their workplace.

Everyone raised their hands, she said, which is typically the response she gets. She cited research showing 88 percent of U.S. employees think incivility is rising at work.