* Nice to pay $80 mln in cash for Fizzback
* Deal to dilute non-GAAP EPS by 2-3 cents in Q4
* Says deal to become earnings accretive within 4 quarters
(Adds further details, share price reaction)
TEL AVIV, Sept 19 Israel-based customer
relations and risk management software provider Nice Systems
is to buy Fizzback, a UK-based provider of software
for real-time customer feedback, for $80 million in cash.
The deal is due to close in the beginning of the fourth
quarter and will dilute adjusted earnings per share by two to
three cents in that quarter, Nice said on Monday.
In 2012 the acquisition is expected to add $20 million to
Nice's revenue and to be slightly dilutive to earnings but will
become accretive to adjusted EPS within four quarters of
completing the deal, the company said.
Shares in Nice were down 0.4 percent at 113.5 shekels in
afternoon trade, which compared with a decline of 1.9 percent in
the broader Tel Aviv market <0#.TA100>.
Fizzback sends consumers requests for feedback relating to a
specific transaction via mobile, web or social media. The
feedback is analysed by the system to determine a response and
automatically conduct a dialogue with the consumer in natural
language rather than in survey format.
With more than 150 million feedbacks collected annually,
Fizzback enables organisations to better understand their
customers' perceptions while improving customer experience, said
Nice, which also has a security and video surveillance business.
By adding direct customer feedback with Fizzback's solution,
Nice said it now provides a complete customer experience
management (CEM) product.
Fizzback's customers include British Telecom, O2, Best Buy
Europe, Virgin Media, Tesco and several North American telecom
(Reporting by Tova Cohen; Editing by Greg Mahlich)