Nov 27 Npower, the UK arm of Germany utility RWE
, said on Thursday it is planning to make 1,460 people
redundant in Britain as it outsources back-office and customer
service jobs to Capita and Tata Consultancy Services.
Capita is the preferred bidder to provide front office
customer management and back office services from February 2014,
for a contract worth around 120 million pounds ($195 million)
over seven years. About 540 existing staff will be transferred
to the company.
Tata Consultancy Services will oversee around 1,000
back-office jobs being relocated to India.
RWE has already said it will cut 6,750 jobs across Europe
from 2014 to 2016 to fight a deep crisis in Europe's energy
Chief Executive Paul Massara said in a statement: "This
restructure is necessary if we are to deliver the levels of
service our customers deserve."
Npower ranks among the "Big Six" British energy suppliers,
all of which have raised household electricity and gas charges.
The company announced an average rate increase of 10.4 percent
The biggest impact of the redundancies will be felt in
npower's offices in Stoke-on-Trent, central England, the closure
of which will affect around 550 employees.
RWE npower currently employs around 11,000 people across the
UK, with 9,500 in the retail business.