OnForce's Services Marketplace Index Reveals Consumers and Businesses Looking to...

OnForce's Services Marketplace Index Reveals Consumers and Businesses Looking
to Extend the Lives of Personal Computers and Desktops
For the fourth consecutive quarter PC Desktop Repair sees highest volume of
work orders; Enterprises are using OnForce in creative ways to optimize
efficiencies

BOSTON, July 13 /PRNewswire/ -- OnForce, the trusted online marketplace and
national network of thousands of technology service technicians, today
released the OnForce Services Marketplace Index (OSMI) for the second quarter
of 2009. Based on more than 70,000 service events this quarter across North
America, the OSMI provides a comprehensive analysis of key spending trends in
information technology (IT) and consumer electronic (CE) services. Key
findings this quarter show that spending in the "break-fix" sector - from
diagnose and repair to parts swap - remained at a consistent high with Q1
2009, accounting for 63 percent of all work orders. In addition, OnForce saw
enterprises utilize the platform more extensively to handle longer term
projects in order to maximize efficiency.

In terms of highest volume categories, PC Desktop ranked first for highest
work order volume for the fourth straight quarter in a row (accounting for
nearly one third of all jobs). Of this, three quarters were break-fix related
work. Other high volume work categories for the quarter included TV/Video and
Network, which accounted for 19 percent and 13 percent of all work orders
respectively.

"As evidenced by the overall drop in PC shipments this year, it is clear that
businesses and consumers are still opting to repair and retain, rather than
purchase new equipment for the time being," said Peter Cannone, CEO of
OnForce. "Although we are seeing cautious behavior in a challenging economy,
there are signs of a turnaround including the stabilization of work order
pricing in our Marketplace."

Other key findings include:

-- While high in terms of overall completed work orders, TV/Video
experienced the largest decline in volume this quarter. The category
saw a four percent loss, from 23 percent in Q1 to 19 percent in Q2.
This can be partially attributed to businesses and consumers opting to
repair or install converter boxes for the digital TV transition,
rather
than install new television sets.
-- Hourly rates for Home Theater onsite service continued to be priced
higher than all other CE categories.
-- The "Other" category accounted for nearly 8 percent of all
work order volume this quarter due to an increase in micro staffing
and
project related work among enterprises.
-- Average work order value for both VoIP/Telephony and PC Desktop
dropped
significantly over Q1 2009.
-- Work order values declined from $359 to $271 in the
VoIP/Telephony
category
-- Work order values declined from $114 to $101 in the PC Desktop
category
-- Houston, Chicago, and New York saw the most onsite service volume for
the third quarter in a row.
-- Kentucky, West Virginia, and Maryland were the least expensive states
for onsite service in Q2, a shift from Q1 when Ohio, Indiana, and
Massachusetts were the least expensive states.

-- Massachusetts saw a marked uptick in pricing for onsite services,
jumping to #16

"Due to economic conditions, we are seeing enterprises using the OnForce
platform for more non-traditional service events," noted Cannone. "With
companies looking to maximize efficiencies across the board in a down economy,
we expect this to be an increasing trend over the next year."

The OSMI Q2 2009 report is available for download at
http://www.onforce.com/OSMI/Q209.

About OnForce
OnForce is service made simple. The company provides access to a trusted
national network of over 13,000 onsite service technicians connecting service
demand with local supply through an online marketplace -- easily, efficiently,
and profitably. Nearing one million completed service orders, OnForce is a
proven leader in helping service buyers increase profits, gain a competitive
advantage, and contain service costs. The OnForce community is made up 5,000+
IT and CE service buyers and more than 13,000 service technicians who work in
a number of technology categories, including computers, printers, networking,
VoIP, point of sale, and consumer electronics. For more information, visit
www.onforce.com.

SOURCE OnForce

Melissa Lane of OnForce, +1-781-761-9202, Melissa.lane@onforce.com, or Noah
Brown for OnForce, +1-617-520-7147, Noah.brown@webershandwick.com