Dell Ranks No. 1 in Enterprise Customer Satisfaction TBR Surveys for All Categories

ROUND ROCK, Texas--(Business Wire)--
Dell achieved record customer satisfaction scores according to first quarter
2009 survey results from Technology Business Research (TBR). Dell is No. 1 in
customer satisfaction across all TBR survey reports including IT Service and
Support, x86 servers, corporate notebooks and desktops.

TBR Customer Satisfaction Studies analyze survey results from medium and large
corporate end users about their notebook, desktop, and x86-based server
installed brands. After achieving substantially improved satisfaction scores in
the third and fourth calendar quarters of 2008, Dell continued to improve
service levels and product offerings, earning the distinction of the most
improved performer of the year in TBR`s study.

The News

Highlights from the first calendar quarter surveys include:

* Corporate IT Service and Support Satisfaction - Dell achieved a No. 1 ranking
for IT service and support. TBR recognized Dell as the most improved vendor in
this report, noting the company`s ongoing commitment to enhancing its support
services offerings. Dell ProSupport offers IT support tailored to the customers`
environment, not the outdated one-size-fits-all model.
* x86 Servers - Dell held its No. 1 position in customer satisfaction for
x86-based servers. Dell showed strong results for key server attributes
including overall value, overall ease of doing business and replacement parts
availability. Dell recently expanded its 11th generation PowerEdge server
portfolio to include new systems for SMBs and remote office locations, and high
performance computing clusters.
* Notebooks - Dell ranked No. 1 in the TBR Q1 customer satisfaction survey for
notebooks, continuing its leadership for the last four quarters. Dell retained
its full competitive strength for repair time and notebook value and regained
its competitive position for parts availability. Dell recently introduced new
mobile data security solutions for its Latitude line of laptops.
* Desktops - Dell ranked No. 1 in TBR`s customer satisfaction survey for
desktops, marking the 8th consecutive quarter of Dell leadership in this report.
Key survey findings indicate strong improvements in Dell`s overall satisfaction,
phone support satisfaction and ease of doing business in this category. Dell
expanded its OptiPlex desktop line to include the OptiPlex 160, Dell`s smallest
commercial desktop ever, designed for energy and space efficiency and
reliability.

Quotes

"Our continued focus on delivering technology solutions that customers want and
need in today`s economic and IT environment continues to pay off. We believe
that through customer feedback, we are able to grow and evolve our solutions for
increased efficiency and ever-better customer satisfaction. Consistent results
across multiple categories exemplify Dell`s dedication to putting customers
first." - Jan Uhrich, Vice President Global Services, Dell

About TBR

TBR, headquartered in Hampton, N.H., is recognized as one of the leading
high-tech market research and consulting firms specializing in the analyses of
computer, software, networking equipment, wireless, portal and professional
services companies, as well as customer satisfaction studies. Serving a domestic
and international clientele of high tech manufacturers, IT professionals, end
users and financial executives, TBR provides timely and accurate market research
and business intelligence in a format that is uniquely responsive and tailored
to clients` needs. TBR analysts are available to further address client specific
issues or information needs on an inquiry or proprietary consulting basis.

About Dell

Dell (NASDAQ: DELL) is a leading technology provider to commercial enterprises
around the world.

Dell
Media Contacts:
Kimberly Otzman, 512-924-6965
kimberly_otzman@dell.com
or
Enfatico for Dell
Emily Dunlop, 415-365-8589
emily.dunlop@enfatico.com
or
Investor Relations Contact:
Robert Williams, 512-728-7570
robert_williams@dell.com

Copyright Business Wire 2009