Travelocity First and Only to Guarantee Hotel Prices across the Web Prior to the Day of Check-in

Wed Oct 28, 2009 7:00am EDT
 
[-] Text [+]
Also Eliminates Its Change/Cancel Fees for Hotels and Vacation Packages; Reduces
Hotel Booking Fees Nationwide
SOUTHLAKE, Texas--(Business Wire)--
Travelocity today announced an unprecedented addition to the Travelocity Price
and Service Guarantee that gives consumers a level of price protection on hotel
bookings not available from other online travel sites. While competing sites
offer price protection on hotel bookings only when lower prices are found on
their respective sites, or only within the supplier`s cancellation window,
Travelocity customers who find the same hotel booking for less elsewhere online
(excluding hotels booked using a name-your-own-price service) any time prior to
the day of check-in, can notify Travelocity and receive a refund for the
difference in price. Additionally, as a special offer to introduce the hotel
price match guarantee, between now and Dec. 31, 2009, customers will also
receive a $50 discount toward future travel. 

In another move that solidifies Travelocity as the only completely worry-free
place to book a hotel, the company no longer charges Travelocity change or
cancel fees for hotel bookings or vacation packages (excluding last minute
packages) and has reduced its hotel booking fees nationwide on
www.travelocity.com. 

"For several years, the Travelocity Guarantee has been a key differentiator for
us," said Tracey Weber, president, Travelocity North America. "For it to remain
that way, we realized that it was time to bring our competitive prices more to
the forefront. Giving our hotel shoppers the most flexibility and peace of mind
when they book through us was the logical place for us to start." 

Despite this increased emphasis on low prices, the expanded Travelocity Price
and Service Guarantee remains grounded in the tenets of the original Travelocity
Guarantee introduced in 2005. Travelocity was the first online travel company to
guarantee that "everything about your booking will be right, or we'll work with
our partners to make it right, right away." Travelocity`s most comprehensive
method of proactively contacting customers regarding uncontrollable events that
could disrupt their trip also remains in place. For more details and for
complete terms of the Travelocity Price and Service Guarantee, log on to
www.travelocity.com/guarantee. 

About Travelocity Global

Travelocity is committed to being the traveler's champion -- before, during and
after the trip - and provides the most comprehensive and proactive guarantee in
the industry (www.travelocity.com/guarantee). This customer-driven focus, backed
by 24/7 live phone support, competitive prices and powerful shopping technology
has made Travelocity one of the largest travel companies in the world with
annual gross bookings of more than U.S. $10 billion. Travelocity also owns and
operates: Travelocity Business for corporate travel; igougo.com, a leading
online travel community; lastminute.com, a leader in European online travel; and
ZUJI, a leader in Asia-Pacific online travel. Travelocity is owned by Sabre
Holdings Corporation, a world leader in travel marketing and distribution.

VOLLMER PR
Alyson Gomez, 972-488-4790
alyson@vollmerpr.com
or
Amanda Borichevsky, 972-488-4790
amanda@vollmerpr.com


Copyright Business Wire 2009

 

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