Frontier Communications Employees in Minnesota and Iowa Ratify New, Three-Year Labor Contracts with Communications Workers of America

Fri Jul 10, 2009 8:44am EDT
 
[-] Text [+]
STAMFORD, Conn.--(Business Wire)--
Frontier Communications Corporation (NYSE: FTR) today reported two contract
ratifications with Communications Workers of America (CWA) locals representing
approximately 330 Frontier employees in Minnesota and Iowa. CWA-represented
employees in Frontier`s Minnesota operations ratified the agreement on July 2,
2009, and CWA-represented employees in Frontier`s Iowa operations ratified the
agreement on July 6, 2009. Both agreements are for three years and were ratified
on the first vote. The company and union bargaining committees worked together
over nine weeks to address many issues that were priorities for both parties:
recognizing the steep competition in the telecommunications business, the
challenging economics times and the importance of hiring and retaining the best
employees with competitive wages and benefits. 

The Minnesota CWA Local 7270 represents 280 employees with Sales and Service
Technicians serving customers in the Burnsville metro and southern Minnesota
areas and a large Call Center in Burnsville that provides sales and service to
customers nationwide. The contract includes modest compensation increases,
performance-based incentives, modest changes to the benefits packages including
improved wellness benefits and several operational terms including a
Pro-Resource Program that enables Frontier to hire retirees on a temporary basis
and a Work-at-Home program for the Call Center Sales & Service Representatives. 

The Iowa CWA Local 7171 represents 50 employees serving customers in western
Iowa. Frontier`s primary operations are in Fort Dodge, Denison and Le Mars,
Iowa. While the agreement ratified by the Iowa CWA-represented employees has
many similarities to the Minnesota contract, the contract also addressed unique
employee and operational issues that were important for the future of the Iowa
business. 

Given the economic times, the company proposed expense savings to avoid layoffs
as part of a company-wide expense reduction initiative. The Minnesota and Iowa
CWA locals agreed to defer wage increases they would have received in 2009 until
January 2010 and also agreed to other cost-saving measures. Cecilia McKenney,
Executive Vice President, Human Resources and Call Center Sales and Service,
remarked, "Frontier is proud to work with the Minnesota and Iowa CWA
representatives and recognizes that it takes compromise on both sides to get to
a agreement that is good for our employees, our customers and our future." 

The Pro-Resource Program and the Work-at-Home Program are innovative work
arrangements that have been successfully implemented by Frontier with other
unions including the International Brotherhood of Electrical Workers and Workers
United. Frontier now has 200 Work-at-Home Call Center Sales & Service
Representatives around the country, and they are some of the best performing
employees. Ms. McKenney added, "Frontier`s Work-at-Home program and Pro-Resource
Program are examples of the collaborative working relationship we have with
these CWA locals. We truly are all in this together, and the leadership of these
CWA locals have worked with Frontier`s team to promote shared success." 

More information about Frontier is available at www.frontier.com. 





Frontier Communications Corporation
Steve Crosby, 916-686-3333
Steven.Crosby@frontiercorp.com



Copyright Business Wire 2009

 

Featured Broker sponsored link

Editor's Choice

A selection of our best photos from the past 24 hours.  Slideshow 

Most Popular on Reuters

  • Articles
  • Video