Talaris and The Emmerich Group, Inc. Team Together to Make Extraordinary Customer Engagement a Reality

Talaris and The Emmerich Group, Inc. Team Together to Make Extraordinary
Customer Engagement a Reality
Companies Will Collaborate to Help Financial Institutions Maximize Performance
and Improve Customer Service

BOSTON, Nov. 2 /PRNewswire/ -- Talaris, a leading provider of teller cash
automation equipment to financial institutions and retailers worldwide, today
announced it has established a relationship with The Emmerich Group, Inc.,
which helps companies improve culture and business performance.

Talaris has earned a reputation as the world's expert in cash handling. The
Emmerich Group founder, Roxanne Emmerich, is widely recognized as the most
in-demand transformation agent in today's business world and is the author of
Thank God It's Monday!, a New York Times best-selling book. Together, the
companies will synergize to help banks and credit unions realize new levels of
success in their branch networks by focusing on providing personnel with
actionable tools to improve their interaction with customers.

As part of their relationship, Talaris and The Emmerich Group will partner on
a presentation at Bank Administration Institute's (BAI) Retail Delivery
Conference; the workshop is designed to help financial institutions improve
performance and create a customer-centered culture. The pre-conference
presentation held on Nov. 2 at 1 p.m., "Secrets of Top 5 Percent Performers:
Improving Branch Performance and Customer Satisfaction by Integrating
Technology with Service Excellence," will be led by Roxanne Emmerich and John
W. Smith, senior vice president of strategic development at Talaris.

"In addition to equipping financial institutions with physical resources
needed to improve business performance, Talaris is also committed to ensuring
branch automation solutions are used properly - a key factor in achieving
utmost efficiency and improving profitability, revenue growth and client
satisfaction," said Chris Reagan, president of Talaris North America. "We
understand that the success of our solutions is closely tied to employee
engagement with customers, so our collaborative presentation with the world's
leading corporate-change consultant, The Emmerich Group, is designed to help
banks and credit unions maximize the effectiveness of our solutions."

Specifically, Talaris and The Emmerich Group will examine successful retail
banking strategies that maximize the benefits of a fully engaged and
integrated workforce, providing tangible action items that yield immediate
results. They will also discuss how to leverage technology in the branch so
the focus is shifted away from the banking transaction and back to the
customer's needs and goals.

"A classic mistake financial institutions make is investing extensively in
technology and then neglecting to empower their personnel to leverage the
investments effectively," said Roxanne Emmerich, CEO and founder of The
Emmerich Group, Inc. "Talaris' branch automation solutions combined with our
proven strategies to maximize results are sure to help banks and credit unions
of all sizes understand how to best integrate their assets so they may
dramatically improve their businesses."

Visit Talaris at BAI Retail Delivery Conference at the Boston Convention and
Exhibition Center at Booth #487.

About Talaris
Talaris, formerly known as De La Rue Cash Systems, was formed in September
2008 as a result of a management-led buyout supported by The Carlyle Group,
one of the world's largest private equity firms. Talaris offers global
expertise specializing in cash handling technology to manage cash as it moves
through the commercial cash cycle. Talaris solutions incorporate: Consulting
and Project Management, Cash Dispensing and Recycling, Cash and Coin Handling,
Self-Service Solutions, Integrated Technology (OEM), Connectivity and
Optimization Software and Full Support Services.

Talaris is a global business comprised of 2,000 personnel including over 1,000
service and support staff operating from more than 30 offices globally. An
additional network of 130 business partners increases the coverage to 60
countries.

About The Emmerich Group
The Emmerich Group is the leading performance and culture transformation
consulting firm in the banking industry. They help organizations that want to
grow low-cost deposits, increase net interest margins, stop order taking,
increase household penetration, and shift the culture from one of excuses,
blame, and gossip to one of accountability and sustainable results regardless
of outside circumstances. Founded in 1988, they have worked with most of the
top five percent performing banks in the country as well as having taken many
troubled banks to the top 25 percent of performers. Clients often refer to
their results as being "a miracle" due to the rapid shift in performance.

Roxanne Emmerich, President and CEO, is the New York Times, Wall Street
Journal and Business Week bestselling author of Thank God It's Monday!, based
on her process that turns around the culture of an organization in one day, as
well as Profit-Growth Banking, and Profit-Rich Sales and is inducted to the
Speaker Hall of Fame.

Media Contact
Erin Serkaian
312-819-5719
erin@reputationpartners.com

SOURCE Talaris

Erin Serkaian, +1-312-819-5719, erin@reputationpartners.com, for Talaris