Telecommunication Providers Ranked on How They Support Online Customers in Q1 2008...

Telecommunication Providers Ranked on How They Support Online Customers in Q1 2008 Customer Respect Group Study

IPSWICH, Mass.--(Business Wire)--The Customer Respect Group, an international research and
consulting firm that focuses on how corporations treat their online
customers, today released findings from its First Quarter 2008 Online
Customer Respect Study of Account Management Functionality in the
Telecommunications and Communications Industry.

The study evaluated the websites of the top 10 providers that
supply telephone, television and Internet services. Using a common set
of criteria, it is the only study to bring an objective and consistent
measure to the analysis of corporate performance from the online
customer's perspective.

The study was divided into two major categories:

Account Management - The degree to which customers are able to
manage and view their accounts online, including the ability to find,
analyze and pay their bill.

Self-Help - The level to which customers are able to resolve
common technical and usability questions by accessing the online
capabilities made available.

Study Summary

The table of results listed below is based on a 10-point scale
(the higher the score represents a better rating).

-0-
*T
Provider Rating
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Verizon Communications 8.46
Cablevision 6.87
Comcast 6.70
AT&T - SBC 6.69
Qwest 6.19
Cox Communications 5.84
AT&T - BellSouth 5.76
Charter Communications 5.48
Brighthouse Networks 5.26
Time Warner 5.16
----------------------------------------------------------------------
*T

Online Account Management

The leaders in Online Account Management were as follows:

-0-
*T
Verizon
Cablevision
AT&T - SBC
Qwest
AT&T - BellSouth
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*T

Online Self-Help

The leaders in Online Self-Help were:

-0-
*T
Verizon
AT&T - SBC
Comcast
Cablevision
Cox
------------------
*T

A full Scorecard is available from The Customer Respect Group at
978-834-6700 or from http://www.customerrespect.com.

About The Customer Respect Group

The Customer Respect Group is an international research and
consulting firm that uses its Customer Respect Index (CRI(TM)) to help
companies improve their treatment of customers online. It provides
leadership in the objective and scientific measurement of a customer's
online experience. Many of the largest U.S. companies have already
adopted the CRI methodology to improve online customer satisfaction
and loyalty. The Customer Respect Group is headquartered in
metropolitan Boston. For additional information, visit
www.customerrespect.com, call 978-834-6700 or e-mail
info@customerrespect.com.

All companies and products listed herein are trademarks or
registered trademarks of their respective holders.

George Cohen Communications
George Cohen, 617-325-0011
george@gccpr.com

Copyright Business Wire 2008