CIGNA HealthCare to Offer National ''Virtual House Calls'' Program Through RelayHealth

Wed Dec 19, 2007 8:24am EST
 
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ATLANTA & BLOOMFIELD, Conn.--(Business Wire)--CIGNA HealthCare and RelayHealth announced today that CIGNA
HealthCare will expand its four-state pilot program nationally in 2008
to provide increased access to secure online messaging that enables
"virtual house calls" with physicians. These services include
reimbursable webVisit(R) consultations that use an online, structured
interview format to communicate member symptoms to the physician, who
can respond online, by phone, or if necessary, request an in-office
visit. "Virtual house calls" benefit members by offering a more
convenient and affordable way to contact physicians for non-urgent,
routine health issues.

   CIGNA HealthCare is offering the expanded RelayHealth program to
employers with self-insured health plans. In addition to webVisit
consultations, a broad suite of physician efficiency services will be
available, including prescription refills and renewals, lab test
results delivery, and requests for appointment scheduling and
referrals.

   "Patients are tiring of voicemail, telephone tag and long waits in
the physician's office. They are finding that online communications
can offer a convenient option to address their medical needs in less
time at work, home or wherever they have access to a computer," said
Andrew Siskind, M.D., F.A.C.P., of Irvine Internal Medical Group, a
Board-Certified Internal Medicine & Geriatric Medicine physician and
Associate Clinical Professor of Internal Medicine at University of
California, Irvine. "We're very pleased with the demand for personal
doctor-patient interactions. Overall, the RelayHealth online
connectivity service is having a positive impact, making our medical
practice more efficient while augmenting our patients' healthcare
experience."

   CIGNA HealthCare's expansion is designed to increase the number of
participating employers, physicians and patients, and comes shortly
after the American Medical Association (AMA) established a permanent
CPT-4 code to enable reimbursement for online consultations. The
national insurer has offered eligible members access to RelayHealth's
secure online messaging since July 2006, using a limited number of
physicians based in California, Arizona, Florida and the Tri-State/New
York metropolitan area.

   "During the past 18 months, we've seen that RelayHealth's webVisit
consultations can make patient access to their doctor easier, help
improve the doctor's office workflow and improve employee
productivity," said CIGNA HealthCare Chief Medical Officer Jeffrey
Kang, M.D. "By expanding patient access on a national basis and by
encouraging our 500,000 participating physicians to offer online
communication services for our eligible members, CIGNA HealthCare
members will have more choice and convenience in healthcare delivery."

   "CIGNA's continuing investment in RelayHealth validates the
importance they place on helping members communicate with their
healthcare providers," said Jim Bodenbender, senior vice president and
general manager, RelayHealth. "Online messaging is convenient for
members and helps physicians improve the quality and continuity of
care through increased interactions with their patients."

   About CIGNA HealthCare

   CIGNA HealthCare, headquartered in Bloomfield, Conn., provides
medical benefits plans, dental coverage, behavioral health coverage,
pharmacy benefits and products and services that integrate and analyze
information to support consumerism and health advocacy. "CIGNA
HealthCare" is a registered service mark of CIGNA Intellectual
Property, Inc., licensed for use by CIGNA Corporation (NYSE:CI) and
its operating subsidiaries, including Connecticut General Life
Insurance Company. Products and services are provided by such
operating subsidiaries and not by CIGNA Corporation.

   About RelayHealth

   RelayHealth, the connectivity business of McKesson Corporation,
operates as a neutral partner in an open network environment, offering
connectivity services and integration among all organizations,
systems, and solutions. Its intelligent network is designed to
streamline clinical, financial and administrative communication
between patients, providers, payors, pharmacies and financial
institutions. RelayHealth works to accelerate the delivery of
high-quality care and improve financial performance through solutions
such as online consultation of physicians by patients, electronic
prescribing, point-of-service pharmacy claims resolution by payors,
pre-visit patient financial clearance by providers, and post-visit
provider bill settlement by payors and patients. RelayHealth securely
processes more than 10 billion financial and clinical transactions
annually. For more information, call (800) 778-6711, or visit our Web
site at www.RelayHealth.com

CIGNA HealthCare
Mark Slitt, 860-226-2092
Mark.Slitt@cigna.com
or
RelayHealth
Janeen Cook, 770-237-7918
Janeen.Cook@relayhealth.com

Copyright Business Wire 2007

 

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