Hampden Bank Selects Core-Integrated, Teller Capture Application

--Bank gains real-time clearing of checks and improved customer service--
BOSTON--(Business Wire)--
Bluepoint Solutions, a Microsoft Gold Certified Partner and leading innovator in
remote deposit capture (RDC), image-based item processing and electronic
document management software technology for financial institutions, announced
during the BAI Retail Delivery conference and expo that Springfield-Mass.-based
Hampden Bank (NASDAQ: HBNK) has selected Open Solutions` tMagic Teller Capture
platform. A full-service community financial institution, Hampden Bank has
approximately $568 million in assets and nine branch locations.

Built on Bluepoint`s modern, .NET teller capture technology, the tMagic platform
is fully integrated with Open Solutions` relational core data processing
platforms, The Complete Banking Solution®: DNA and The Complete Credit Union
Solution®: DNA. The teller capture solution is seamlessly integrated with a core
data processing platform, enabling tellers to easily capture and process checks
during the initial customer interaction, decreasing the amount of time and
keystrokes needed for each transaction.

According to Senior Vice President of Information Technology and Operations for
Hampden Bank, Sheryl Shinn, the bank evaluated multiple image capture and item
processing strategies and ultimately selected teller capture for three primary
reasons: reduction in costs and expenses; improved customer service and
increased operational efficiencies. The bank is moving from a centralized branch
image capture model to a distributed teller capture environment, gaining
advantages afforded by capturing at one of the earliest points of presentment,
the teller window.

"By capturing items at the teller line, we will be able to eliminate several
cumbersome end-of-day processes resulting in significant cost-savings and the
elimination of unnecessary expenses," said Shinn. "All exception items will now
be managed at the teller line at the time of transaction, virtually eliminating
processing fees, since there will be no need to reject, balance and repair items
at the end of the day. Additionally, teller capture will provide revenue
opportunities for the bank including a per item deposit fee on business
accounts, increased interest income from the ability to cut multiple cash
letters during the day and finally, on-us items will be automatically processed
when scanned and credited to the bank`s general ledger."

The bank also anticipates several customer-facing benefits following the
implementation of teller capture. "Our tellers will be able to better focus
their attention on building relationships with our customers, versus simply
processing transactions," continued Shinn. "Much of the traditional teller-work
will be automated and we anticipate an 80 percent reduction in keystrokes. Not
only will this allow the teller more time to better serve our customers, but
will also drastically reduce the chance for human error. Missing signatures or
dates, insufficient funds, duplicate items and closed accounts will be detected
immediately, alerting the teller and the customer that there is a potential
problem with the transaction. Once the transaction is completed, all documents
are immediately available to view electronically anywhere in the bank, making
research and answering customer requests for information an easy task to
accomplish for any of the bank`s staff."

"The increasing costs of processing paper checks are driving more and more
institutions to explore remote deposit capture solutions," said Hal Tilbury,
founder and CEO of Bluepoint Solutions. "Proven industry best practices continue
to point to teller capture as the more sophisticated methodology for capturing
and processing check images. We believe teller capture will ultimately emerge as
the preferred solution given the long-term savings and immediate customer
service benefits. While many financial institutions continue to take a "wait and
see" approach, innovative banks like Hampden will garner significant competitive
advantages in today`s financial environment."

About Bluepoint Solutions

Vista, Calif.-based Bluepoint Solutions is a leading innovator in remote deposit
capture (RDC), image-based item processing, electronic document management and
receipt management. Adhering to strict best practice standards, Bluepoint
delivers proven technology solutions and consulting services designed to achieve
the strategic goals of increased employee productivity, reduced operating costs,
and improved customer service. Bluepoint`s family of products and services offer
a complete, end-to-end, image-based item capture and payment processing
solution. For more information, visit www.bluepointsolutions.com.

For Bluepoint Solutions
Anna Stanley, 251-990-3559

Copyright Business Wire 2009