More Than 70% of Clients Give Bridgeway Software the Highest Net Promoter Rating

Customer Loyalty Measures Success, with Bridgeway Clients Saying They Would
Recommend Bridgeway to a Colleague or Friend
HOUSTON--(Business Wire)--
Bridgeway Software, the leading provider of technology solutions for corporate
and government legal departments, today announced that its Net Promoter Score
increased 16 points year over year, with over 70% of clients surveyed giving
Bridgeway the highest possible score.

The Net Promoter concept is utilized by many of the world`s most successful
companies as the standard for measuring and improving customer loyalty.
Bridgeway measures customer feedback rigorously using the Net Promoter benchmark
metric of Net Promoter Score (NPS). The NPS measures customer loyalty through
customers` willingness to enthusiastically recommend Bridgeway`s products to
others. It`s based on one simple, yet "ultimate" question: "On a scale of 0-10,
how likely are you to recommend Bridgeway to a friend or colleague?"

"Extensive research, across multiple industries, has shown that the most rapidly
growing companies are those with the highest relative NPS. Our commitment to
customer relationships is demonstrated by the scores we are reporting today,"
said Keith Okano, President of Bridgeway. "We work diligently to maximize our
NPS, as we believe that it reflects tangible customer value, and reliably links
customer service to growth."

"Bridgeway`s ability to improve its score in this challenging economic
environment is a strong testament to our extraordinary focus on continuous
customer service. We believe that providing excellent service and value to our
customers is more critical now than ever, as many of our clients are trying to
accomplish more with their current technology investments. To that end, in 2009
we introduced a number of programs specifically designed to assist our customers
in better optimizing their software investment dollars and their overall
productivity," Okano continued.

"We are tremendously proud of the trust our customers place in us, and rely on
word of mouth recommendations as a leading tool in customer acquisition for
Bridgeway." Okano concluded, "We take feedback from our clients very seriously
and use it to improve our business. As we continue to grow our company and
expand our customer base, we know our commitment to customer care combined with
our market leading and integrated technology for legal enterprise management
will propel us to new levels of excellence."

About Bridgeway

Bridgeway is dedicated to providing software solutions and professional services
to implement best practices for the offices of the general counsel and corporate
secretary. Leading corporations and government agencies optimize productivity
and reduce risk with Bridgeway's integrated technology approach for complete
legal enterprise management. Bridgeway implements systems in the areas of entity
management, electronic discovery, corporate governance, case and matter
management, cost management, contract management, litigation risk assessment and
electronic invoicing. Founded in 1989, the company is headquartered in Houston,
Texas with representative offices in Philadelphia and Toronto. More information
about Bridgeway eDiscovery, Bridgeway Legal Hold, eCounsel®, LawManager®,
Secretariat®, Bridgeway Diligent Boardbooks and Corridor is available at
www.bridge-way.com or by calling 888-272-4699.

Bridgeway Software
Brian Johnson, 713-599-8365
Brian.Johnson@bridge-way.com

Copyright Business Wire 2009