Lithium Customers Share Best Practices for Lowering Support Costs at Enterprise 2.0

http://www.businesswire.com/news/home/20091104005485/en

Panel will provide insight on the value of customer community solutions
EMERYVILLE, Calif.--(Business Wire)--
Lithium Technologies, the leading provider of Social CRM solutions to power the
customer network, today announced Lithium customers, Hewlett Packard and Juniper
Networks, will speak at the Enterprise 2.0 conference. The track session will
cover lowering customer service costs via social solutions to help business
managers learn more about how to leverage customer communities with maximum
return on investment (ROI).

The Enterprise 2.0 Conference takes a strategic perspective, emphasizing the
bigger picture implications of the technology and the exploration of what is at
stake for organizations trying to change not only tools, but also culture and
process. Beyond discussion of the "why", there will also be in-depth
opportunities for learning the "how" that will help you bring Enterprise 2.0 to
your business.

What: Enterprise 2.0 Session: Lowering Customer Service Costs Via Social Tools (#e2conf-46)
http://www.e2conf.com/sanfrancisco/conference/by-day.php#1257310800

Speakers: Lois Townsend, Director, Social Media Strategy and Operations, Hewlett Packard
Keith Redfield, Director eSupport, Juniper Networks

When: Wednesday, November 4
1:00pm to 1:45pm pacific

Where: Moscone North Convention Center
San Francisco, California

Register: For more information and to register, visit:

http://www.e2conf.com/sanfrancisco/registration/

About Lithium Technologies Lithium is the leading provider of Social CRM
solutions to power the customer network. Working with market leaders such as
Best Buy, Sony, AT&T, Research In Motion Limited (RIM), Univision, and PayPal,
Lithium is delivering the next generation of customer relationships by unlocking
the value of the social customer network. Lithium solutions combine the power of
online customer communities with the broader social web and traditional CRM
business processes to inspire customers to innovate, promote, and support on the
company`s behalf. As a result, businesses measurably improve their marketing and
sales, accelerate innovation, and increase customer satisfaction. Lithium's
platform is proven in high-volume, growth environments and provides the
security, analytics, APIs, and multi-language support that enterprises demand.
Founded in 2001, Lithium is privately held with headquarters in Emeryville,
California. For more information, visit: www.lithium.com

Press Contact for Lithium:
Elizabeth Crosta, 415.677.2713
elizabeth.crosta@ogilvypr.com

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