ACS Announces Innovative 311 Customer Care Service with Solano County, California

ACS Announces Innovative 311 Customer Care Service with Solano County,
California

DALLAS, Feb. 13 /PRNewswire-FirstCall/ -- Affiliated Computer Services,
Inc. (NYSE: ACS) today announced an amended contract with Solano County,
California, to establish and operate a 311 customer service center within the
county. The 3.5-year contract has a value of $4 million.
The agreement leverages ACS' existing information technology (IT) services
contract with the county and ACS' global call center expertise to implement a
311 customer service center to handle citizen requests for non-emergency
services. ACS will provide implementation services, including development of a
knowledge database and service request workflow. ACS employees will manage and
staff the customer service center.
The consolidated customer service center is a key component of the Solano
County Board of Supervisors' goal to improve customer service. Along with
processing citizen requests, the new center will track performance trends in
the delivery of services, helping the county better understand and meet the
evolving needs and expectations of citizens in the 21st century.
"Through this pilot program, the county will be able to move swiftly in
the development of the customer service center, taking advantage of ACS' deep
experience in this area," said Solano County Administrator Michael D. Johnson.
"The county is partnering with a company that has a proven track record in
Solano County and is well-recognized for the quality of customer service
provided by its service centers."
ACS currently operates more than 70 customer service centers globally in
support of government and commercial clients, handling 750,000 calls daily.
The centers employ 17,000 professionals.
The company has provided IT services to Solano County since 1989. Services
provided support the county's infrastructure, including desktop, applications,
and helpdesk environments. ACS and the county in 2006 signed a renewed
contract with a length of up to seven years if all options are exercised.
"We're focused on expanding our successful relationship with Solano
County," said Ann Kieffaber, ACS managing director, State and Local Solutions.
"This partnership demonstrates that we work closely with our clients to
identify and deliver innovative solutions that benefit the county's citizens."
ACS, a global FORTUNE 500 company with 62,000 people supporting client
operations reaching more than 100 countries, provides business process
outsourcing and information technology solutions to world-class commercial and
government clients. The company's Class A common stock trades on the New York
Stock Exchange under the symbol "ACS." Learn more about ACS at
http://www.acs-inc.com.
The statements in this news release that do not directly relate to
historical facts constitute "forward-looking statements" within the meaning of
the Private Securities Litigation Reform Act of 1995. These statements are
subject to numerous risks and uncertainties, many of which are outside the
Company's control. As such, no assurance can be given that the actual events
and results will not be materially different than the anticipated results
described in the forward-looking statements. Factors could cause actual
results to differ materially from such forward-looking statements. For a
description of these factors, see the Company's prior filings with the
Securities and Exchange Commission, including our most recent filing. ACS
disclaims any intention or obligation to revise any forward-looking
statements, whether as a result of new information, future event, or
otherwise.
SOURCE Affiliated Computer Services, Inc.

investors, Jon Puckett, Vice President, Investor Relations, +1-214-841-8281,
jon.puckett@acs-inc.com, or media, Andy Wilson, Director, Corporate
Communications, +1-214-841-8004, andy.wilson@acs-inc.com, both of Affiliated
Computer Services, Inc.