American Airlines Announces Automated Flight Status Messaging and a New, User-Friendly...
American Airlines Announces Automated Flight Status Messaging and a New,
User-Friendly Online Notification Center at AA.com
American Also Introduces 'Connect,' a One-Stop Shop on AA.com that Provides
Customers Even Greater Convenience and Time Savings
FORT WORTH, Texas, July 13 /PRNewswire-FirstCall/ -- American Airlines has
introduced another convenient way to make the travel experience even better
for its customers. The new AA.com(R) Notification Center - which can be easily
accessed from www.aa.com/connect - enables customers to set their flight
status notification preferences just one time and then automatically receive
messages for all their future flights, instead of having to request
notifications for each different flight. The Notification Center also makes
sharing these updates easier by allowing AAdvantage(R) members to save up to
10 contacts in their account, and AA.com can then automatically notify select
contacts with the elected flight information.
Additionally, AA.com/connect lets customers easily manage many of their
preferences all in one spot. The new page, referred to as "Connect," provides
customers one-click access to instantly:
-- manage their AAdvantage account
-- manage their American Airlines e-mail subscriptions
-- register and select options for the "Remember Me" tool to
personalize their phone calls with American Airlines
-- access their flight itineraries to e-mail, print, or save to their
calendar
By grouping all of these features in one place, AA.com has made it even easier
for customers to manage their preferences.
"These new features will help our customers every time they travel with us by
automatically advising them, as well as others who need to know, of flight
information. It's part of our much broader strategy to use technology to make
travel as easy as possible for our customers - from planning the trip, buying
the ticket, getting through the airport, and on to their destination," said
Andrew Watson - Vice President, Customer Technology. "We know our customers
want to stay informed as they travel with us and the new Notification Center
is the latest addition to make good on that promise."
"With our new AA.com Notification Center and the Connect page on AA.com, we've
taken another step to further increase convenience for our customers," said
Derek DeCross, American's Managing Director - Interactive Marketing. "This
will not only provide a time-saving online experience, but also highlights the
comprehensive and convenient tools available on AA.com. We think it's a great
way for customers to interact directly with American and manage their
relationship with ease."
To learn more about the AA.com Notification Center and Connect, and to view an
online demo, visit www.aa.com/connect.
About AA.com
With more than 1.6 million site visits per day, AA.com is American's largest
distribution channel and the best place to do business online with the
airline, 24-7. At AA.com you can conveniently search for and book low fares
and award travel; select seats; make hotel, rental car and cruise
reservations; get flight arrival and departure information; sign up for flight
status notification and even check in and print boarding passes. You can also
manage your AAdvantage account at AA.com, as well as sign up to receive
e-mails from American and get customized DealFinder(SM) alerts and other
special offers. Additionally, customers who purchase tickets at AA.com get a
lowest-fare guarantee. AA.com has twice received the World Travel Award for
World's Leading Airline Internet Site and has received multiple site awards
from various organizations.
About American Airlines
American Airlines, American Eagle and AmericanConnection(R) serve 250 cities
in 40 countries with, on average, more than 3,400 daily flights. The combined
network fleet numbers more than 900 aircraft. American's award-winning Web
site, AA.com(R), provides users with easy access to check and book fares, plus
personalized news, information and travel offers. American Airlines is a
founding member of the oneworld(R) Alliance, which brings together some of the
best and biggest names in the airline business, enabling them to offer their
customers more services and benefits than any airline can provide on its own.
Together, its members serve nearly 700 destinations in more than 130 countries
and territories. American Airlines, Inc. and American Eagle Airlines, Inc. are
subsidiaries of AMR Corporation. AmericanAirlines, American Eagle,
AmericanConnection, AA.com, We know why you fly and AAdvantage are registered
trademarks of American Airlines, Inc. (NYSE: AMR)
AmericanAirlines(R) We know why you fly(R)
Current AMR Corp. releases can be accessed on the Internet.
The address is http://www.aa.com
SOURCE American Airlines
Billy Sanez, Corporate Communications, Fort Worth, Texas, of American
Airlines, +1-817-967-1577, mediarelations@aa.com
© Thomson Reuters 2009 All rights reserved



