APAC Customer Services Announces Third Quarter 2009 Results

http://www.businesswire.com/news/home/20091104006376/en

* 3Q revenue increases 15.4%
* 3Q gross margin rises to 20.7%
* 3Q net income grows to $0.12 per diluted share
* Ends 3Q with $16.2 million in cash and no outstanding borrowings

BANNOCKBURN, Ill.--(Business Wire)--
APAC Customer Services, Inc. (Nasdaq: APAC), a leader in global outsourced
services and solutions, today reported financial results for its third fiscal
quarter ended September 27, 2009.

Revenue for the 2009 third quarter rose 15.4% to $68.4 million from $59.2
million in the 2008 third quarter. Gross profit for the 2009 third quarter was
$14.2 million, or 20.7%, compared to $10.1 million, or 17.0%, in the prior year
period. The company reported net income of $6.6 million, or $0.12 per diluted
share, compared to net income of $2.0 million, or $0.04 per diluted share, in
the prior-year quarter. The company does not expect to owe any U.S. federal
income tax in 2009 due to its net operating loss carryforward and other tax
credits. Third quarter 2009 adjusted EBITDA was $9.6 million compared to $5.8
million in the 2008 third quarter.

"The third quarter unfolded as we expected, with strong top- and bottom-line
growth and excellent cash generation," said President and CEO Mike Marrow. "We
ended the period with more than $16 million in cash and, for the second
consecutive quarter, no outstanding borrowings. Our ramp of new client programs
is proceeding smoothly in the US and offshore. We have been working hard during
the quarter training new agents to support this new business, which added some
startup expenses to our direct costs. We are continuing our focus on offering
APAC`s clients the combination of excellent service and outstanding cost
effectiveness they need. We are well on track to accomplish our company`s
objectives for 2009."

Senior Vice President and CFO Andrew Szafran added, "Based on APAC`s
third-quarter performance and the growth opportunities we see in our industry,
we are reiterating the full-year guidance we provided in August 2009. We
continue to expect year-over-year revenue growth for 2009 to be in the low
double-digits to mid-teens and EPS in the range of $0.60 - $0.65."

Debt and Liquidity

As of the end of the 2009 third quarter, the company had $16.2 million in cash
on its balance sheet and no outstanding borrowings. Net capital expenditures
during the 2009 third quarter were $2.5 million compared to $0.4 million in the
prior year period. The increased capital expenditures were primarily associated
with new business and enhancements to our IT infrastructure.

Third Quarter 2009 Conference Call

Management of APAC Customer Services will hold a conference call, including a
visual presentation on the company`s website, to discuss financial results on
Thursday, November 5, 2009, at 10:00 a.m. Central Time (11:00 am ET). To
participate in the live call by telephone, please dial (719) 457-1506 and
reference APAC`s earnings call. No pass code is required.

The conference call, including the visual presentation, will be available live
in the Investor Relations section of APAC Customer Services` web site at
http://www.apaccustomerservices.com. Please access the site at least 15 minutes
prior to the scheduled start time in order to download the required audio
software (RealPlayer or Windows Media Player). Information regarding the
reconciliation of our non-GAAP measures to our GAAP results will be posted on
our website at http://www.apaccustomerservices.com.

A replay of the webcast and visual presentation will be accessible through the
company's website for 30 days following the live event. For those unable to
listen to the call via the Internet, a replay of the call will be available
until 11:00 p.m. Central Time (midnight ET) on Friday, November 6, 2009, by
dialing (719) 457-0820. The pass code for the replay is #2142850.

About APAC Customer Services, Inc.

APAC Customer Services, Inc. (NASDAQ: APAC) is a leading provider of customer
care services and solutions to market leaders in healthcare, business services,
communications, media & publishing, travel & entertainment and financial
services industries. APAC partners with its clients to deliver custom solutions
that enhance bottom-line performance. For more information, call
1-800-OUTSOURCE. APAC's comprehensive web site is at
http://www.apaccustomerservices.com.

Forward-Looking Statements

This document contains forward-looking statements within the meaning of the
Private Securities Litigation Reform Act of 1995. Generally, forward-looking
statements include expressed expectations, estimates and projections of future
events and financial performance and the assumptions on which these expressed
expectations, estimates and projections are based. Statements that are not
historical facts, including statements about the beliefs and expectations of the
company and its management are forward-looking statements. All forward-looking
statements are inherently uncertain as they are based on various expectations
and assumptions about future events, and they are subject to known and unknown
risks and uncertainties and other factors that can cause actual events and
results to differ materially from historical results and those projected. Such
statements are based upon the current beliefs and expectations of the company's
management. The company intends its forward-looking statements to speak only as
of the date on which they were made. The company expressly undertakes no
obligation to update or revise any forward-looking statements as a result of
changed assumptions, new information, future events or otherwise.

The following factors, among others, could cause the company`s actual results to
differ from historic results or those expressed or implied in the
forward-looking statements: its revenue is generated from a limited number of
clients and the loss of one or more significant clients or reduction in demand
for services could have a material adverse effect on the company; the
performance of its clients and general economic conditions; its financial
results depend on the ability to effectively manage production capacity and
workforce; the terms of its client contracts; its ability to sustain
profitability; its availability of cash flows from operations and compliance
with debt covenants and funding requirements under the company`s credit
facility; its ability to conduct business internationally, including managing
foreign currency exchange risks; its principal shareholder can exercise
significant control over the company; and its ability to attract and retain
qualified employees.

Other reasons that may cause actual results to differ from historic results or
those expressed or implied in the forward-looking statements can be found in the
company's Annual Report on Form 10-K for the fiscal year ended December 28, 2008
and its subsequent filings on Form 10-Q for the fiscal quarters ended March 29,
2009 and June 28, 2009. Our filings are available under the investor relations
section of our website at http://www.apaccustomerservices.com and on a website
maintained by the SEC at http://www.sec.gov.

About Non-GAAP Financial Measures

To supplement our Condensed Consolidated Financial Statements presented in
accordance with GAAP, we use the following measures defined as non-GAAP
measures: EBITDA and adjusted EBITDA. The presentation of these non-GAAP
measures is not intended to be considered in isolation or as a substitute for
the financial information presented in accordance with GAAP or as a measure of
liquidity. The items excluded from these non-GAAP financial measures are
significant components of our financial statements and must be considered in
performing a comprehensive assessment of our overall financial results. The
company expects to use consistent methods for computation of non-GAAP financial
measures. Its calculations of non-GAAP financial measures may not be consistent
with calculations of similar measures used by other companies.

We believe that these non-GAAP financial measures provide meaningful
supplemental information and are useful in understanding our results of
operations and analyzing of trends because they exclude certain charges such as
interest, taxes and depreciation and amortization expenses. We also believe that
these non-GAAP financial measures are useful to investors and analysts in
allowing for greater transparency with respect to the supplemental information
used by us in our financial and operational decision-making. In addition, we
believe investors, analysts and lenders benefit from referring to these non-GAAP
measures when assessing our performance and expectations of our future
performance. However, this information should not be used as a substitute for
our GAAP financial information; rather it should be used in conjunction with
financial statement information contained in our Condensed Consolidated
Financial Statements prepared in accordance with GAAP.

The accompanying notes to selected financial and statistical data have more
details on the GAAP financial measures that are most directly comparable to
non-GAAP financial measures and the related reconciliations between these
financial measures. More information on certain of these non-GAAP financial
measures can be found in the company's Annual Report on Form 10-K for the fiscal
year ended December 28, 2008 and its subsequent filings on Form 10-Q for the
fiscal quarters ended March 29, 2009 and June 28, 2009.

APAC Customer Services, Inc. and Subsidiaries
Condensed Consolidated Statements of Operations
(Dollars in thousands, except per share data)
(Unaudited)

Thirteen Weeks Ended * Thirty-Nine Weeks Ended*

Sept 27, Sept 28, Fav Sept 27, Sept 28, Fav
(Unfav) (Unfav)
2009 2008 % 2009 2008 %

Net revenue $ 68,360 $ 59,243 15% $ 207,648 $ 183,470 13%
Cost of services 54,195 49,172 (10) 159,529 154,896 (3)
Gross profit 14,165 10,071 41 48,119 28,574 68

Operating expenses:
Selling, general and administrative expenses 7,518 7,187 (5) 22,868 23,582 3
Restructuring and other charges (9) 616 101 (58) 3,394 102
Total operating expenses 7,509 7,803 4 22,810 26,976 15

Operating income 6,656 2,268 193 25,309 1,598 N/M
Other income (15) (129) (88) (45) (303) (85)
Interest (income) expense, net (60) 359 117 (18) 3,954 100

Income (loss) before income taxes 6,731 2,038 230 25,372 (2,053) N/M

Income tax expense 143 33 (333) 429 33 N/M
Net income (loss) $ 6,588 $ 2,005 229 $ 24,943 $ (2,086) N/M

Net income (loss) per share:
Basic $ 0.13 $ 0.04 $ 0.49 $ (0.04)
Diluted $ 0.12 $ 0.04 $ 0.46 $ (0.04)

Weighted average number of

shares outstanding:
Basic 51,835 50,486 51,352 50,367
Diluted 55,199 51,160 53,962 50,367

* We operate on a 4/4/5 week fiscal month and 13 week fiscal quarter that ends on the Sunday closest to September 30.
N/M - Percentage change is not meaningful

APAC Customer Services, Inc. and Subsidiaries
Condensed Consolidated Balance Sheets
(Dollars in thousands)
(Unaudited)
Sept 27, Dec 28,
Assets 2009 * 2008 **

Current Assets:
Cash and cash equivalents $ 16,176 $ 618
Accounts receivable, net 36,648 31,547
Other current assets 5,027 3,515
Total current assets 57,851 35,680

Property and equipment, net 23,855 22,664

Goodwill and intangibles, net 14,968 16,772

Other assets 1,520 1,448

Total assets $ 98,194 $ 76,564

Liabilities and Shareholders' Equity

Current Liabilities:
Short-term debt $ - $ 6,100
Accounts payable and other accrued liabilities 30,713 31,129
Total current liabilities 30,713 37,229

Other liabilities 3,220 3,915

Commitments and contingencies - -

Total shareholders' equity 64,261 35,420

Total liabilities and shareholders' equity $ 98,194 $ 76,564

* We operate on a 4/4/5 week fiscal month and 13 week fiscal quarter that ends on the Sunday closest to September 30.
**We operate on a 52/53 week fiscal year that ends on the Sunday closest to December 31.

APAC Customer Services, Inc. and Subsidiaries
Condensed Consolidated Statements of Cash Flows
(Dollars in thousands)
(Unaudited)
Thirty-Nine Weeks Ended*
Sept 27, Sept 28,
2009 2008
Operating activities:
Net income (loss) $ 24,943 $ (2,086)
Adjustments to reconcile net income (loss) to net cash provided by operating activities:
Depreciation and amortization 8,711 9,239
Non-cash restructuring charges - 14
Stock compensation expense 509 1,082
Amortized gain on sale leaseback (70) (95)
Loss on sale of property and equipment 7 193
Non-cash warrant issuances - 215
Income taxes payable 370 33
Changes in operating assets and liabilities (8,239) 8,646
Net cash provided by operating activities 26,231 17,241

Investing activities:
Purchases of property and equipment, net (7,965) (3,137)
Net proceeds from sale of property and equipment 1 57
Net cash used in investing activities (7,964) (3,080)

Financing activities:
Net payments on long-term debt - (14,000)
Net (payments) borrowings under revolving credit facility (6,100) 1,499
Payment of financing costs - (984)
Stock option transactions, including related excess income tax benefits 2,264 197
Net cash used in financing activities (3,836) (13,288)

Effect of exchange rate changes on cash 1,127 (1,847)

Net increase (decrease) in cash and cash equivalents 15,558 (974)
Cash and cash equivalents:
Beginning balance 618 1,426

Ending balance $ 16,176 $ 452

* We operate on a 4/4/5 week fiscal month and 13 week fiscal quarter that ends on the Sunday closest to September 30.

APAC Customer Services, Inc. and Subsidiaries
Selected Financial and Statistical Information
(Dollars in thousands, except per share data)
(Unaudited)

Thirteen Weeks Ended (1) Thirty-Nine Weeks Ended (1)

Sept 27, Sept 28, Fav Sept 27, Sept 28, Fav
2009 2008 (Unfav) 2009 2008 (Unfav)

Selected Financial Information:

Revenue $ 68,360 $ 59,243 15% $ 207,648 $ 183,470 13%

Net income (loss) 6,588 2,005 229% 24,943 (2,086) N/M

EBITDA (2) 9,600 5,214 84% 34,065 11,140 206%

Adjusted EBITDA (2) 9,591 5,830 65% 34,007 14,534 134%

Statistical Information:

Number of customer care centers 13 12 1 13 12 1

End of period number of seats:
Domestic 5,174 4,486 688 5,174 4,486 688
Off-shore 3,647 3,275 372 3,647 3,275 372
Total 8,821 7,761 1,060 8,821 7,761 1,060

N/M - Percentage change is not meaningful

See attached Notes to Selected Financial and Statistical Information

Notes to Selected Financial and Statistical Information

(1) We operate on a thirteen week fiscal quarter that ends on the Sunday closest
to September 30.

(2) We define EBITDA as net income (loss) plus income tax expense (benefit),
depreciation and amortization, and interest expense. We define adjusted EBITDA
as EBITDA adjusted for restructuring and other charges and asset impairment
charges.

EBITDA and adjusted EBITDA are measures used by our lenders, investors and
analysts to evaluate our financial performance and our ability to pay interest
and repay debt. These measures are also indicative of our ability to fund the
capital investments necessary for our continued growth. We use these measures,
together with our GAAP financial metrics, to assess our financial performance,
allocate resources, measure our performance against debt covenants, and evaluate
our overall progress towards meeting our long-term financial objectives.

EBITDA and adjusted EBITDA are not intended to be considered in isolation or as
a substitute for net income (loss) or cash flow from operations data presented
in accordance with GAAP or as a measure of liquidity. The items excluded from
EBITDA and adjusted EBITDA are significant components of our financial
statements and must be considered in performing a comprehensive assessment of
our overall financial results.

EBITDA and adjusted EBITDA can be reconciled to net income (loss), which we
believe to be the most directly comparable financial measure calculated and
presented in accordance with GAAP, as follows:

For the Thirteen Weeks Ended For the Thirty-Nine Weeks Ended
Sept 27, 2009 Sept 28, 2008 Sept 27, 2009 Sept 28, 2008

Net income (loss) $ 6,588 $ 2,005 $ 24,943 $ (2,086)
Interest (income) expense, net (60) 359 (18) 3,954
Income tax expense 143 33 429 33
Depreciation and amortization 2,929 2,817 8,711 9,239
EBITDA $ 9,600 $ 5,214 $ 34,065 $ 11,140
Restructuring and other charges (9) 616 (58) 3,394
Asset impairment charges - - - -
Adjusted EBITDA $ 9,591 $ 5,830 $ 34,007 $ 14,534

APAC Customer Services, Inc.
Andrew B. Szafran, 847-374-1949
Senior Vice President and Chief Financial Officer
ABSzafran@APACMail.com
or
Investor Relations:
Lippert/Heilshorn & Associates
Harriet Fried / Jody Burfening
212-838-3777
HFried@lhai.com

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