Panviva Launches Customer and Partner Portals

MELBOURNE, Australia, April 14 /PRNewswire/ -- Panviva today announced the
launch of new Customer and Partner Portals. The portals have been designed to
provide an extra level of service to SupportPoint customers and partners.
The portals provide registered customers and partners with fast access to
comprehensive technical information and the ability to submit and track
support issues and change requests. Users will be able to view open cases that
have been logged by their organisation, as well as case history reports. The
website also provides the facility to log change requests for SupportPoint
enhancements.
The portals contain a wealth of marketing and product resources, such as
marketing collateral, relevant news and events, and information pertaining to
various SupportPoint services. Panviva partners can also access a growing
body of sales and marketing support documentation that will help them better
understand customer requirements and issues.
Panviva
Panviva's flagship knowledge base solution, SupportPoint, delivers fast,
targeted access to online reference documentation about systems, processes,
and products. SupportPoint improves workforce performance, accelerates user
adoption and compliance, and reduces training and support costs by offering
personalised, context-specific, self-service support that builds competence at
the moment-of-need. A broad range of industries use SupportPoint, including
finance, insurance, manufacturing, telecom, utilities, and government. For
more information, visit www.SupportPoint.com .
SOURCE Panviva

Jane Dinn of Panviva, +613-9882-0555, jdinn@panviva.com