Intelenet Selects Verizon Business to Host and Manage Secure Portal for Exchange...

Intelenet Selects Verizon Business to Host and Manage Secure Portal for
Exchange of Client Information
New Portal Enhances Service for Global Business Process Outsourcing Provider

MUMBAI, India, March 25 /PRNewswire/ -- Intelenet Global Services, a
leading provider of business process outsourcing services, has selected
Verizon Business to develop, host and manage a secure portal for the exchange
of information with clients, partners and vendors. The objective is to enhance
the company's collaborative capabilities and improve business transaction
efficiency.
Intelenet provides contact-center, finance, accounting and transaction
processing services to Fortune 500 companies in the financial services,
retail, insurance, telecom, manufacturing, travel and hospitality industries.
The India-based company employs more than 25,000 people at 24 locations
globally.
Intelenet's expanding business increased the number of users connecting to
its systems, slowing file-transfer time, which affected customer service. The
company therefore decided to develop a customized portal to facilitate high-
speed file exchange in a secure environment. By outsourcing the work to
Verizon Business' IP Application Hosting group, the new portal was developed
faster and the enhanced services delivered more cost-effectively than if
Intelenet had invested in additional in-house resources.
"The secure file-exchange portal has significantly improved file and
information transfer speed, increasing our overall productivity and service
levels," said Rajendra Deshpande, chief technology officer, Intelenet Global
Services. "Importantly, the secure environment also helps to increase trust
among our customers and partners throughout the transaction process. We were
confident that Verizon Business would cost-effectively deliver exactly what we
needed in both application development and hosting services at a reasonable
cost, thanks to our long-standing relationship with the company. We were not
disappointed."
John Samuel, president of Verizon Business India, said, "Intelenet's
ability to interface effectively with its partners, vendors and customers is
crucial to its business. Verizon Business' expertise in the development and
delivery of hosted Web applications is empowering Intelenet to deliver
enhanced customer service in a cost-efficient manner and therefore maintain
its position in a competitive marketplace."
Verizon IP Application Hosting provides a comprehensive suite of managed
service capabilities to support customers' Web-enabled business sites.
Delivered from Verizon Business' global data centers, the services offer fast,
reliable and scalable bandwidth capabilities coupled with secure hosting
capabilities and round-the-clock support. Customers benefit from lower total
cost of ownership as well as enhanced service level agreements and
performance.
About Intelenet Global Services
Intelenet Global Services is a leading global third party BPO Company that
delivers Business Process Outsourcing (BPO) services to Fortune 500 companies
in the UK, USA, Australia and India. Its solutions extend across all strata of
BPO, technology and consulting. The company is backed by Blackstone, a leading
global private equity player.
About Verizon Business
Verizon Business, a unit of Verizon Communications (NYSE: VZ), is a
leading provider of advanced communications and information technology (IT)
solutions to large-business and government customers worldwide. Combining
unsurpassed global network reach with advanced communications, security and
other professional service capabilities, Verizon Business delivers innovative
and seamless business solutions to customers around the world. For more
information, visit www.verizonbusiness.com .
SOURCE Verizon Business

Janet Brumfield, +1-614-723-1060, Janet.brumfield@verizonbusiness.com, or Jo
Perrin, +44-770-252-5868, jo.perrin@verizonbusiness.com, both of Verizon
Business