New Publication Examines the Challenges of Doing Business in Developed Contact Center...

New Publication Examines the Challenges of Doing Business in Developed Contact Center Markets in Asia-Pacific

DUBLIN, Ireland--(Business Wire)--
Research and Markets
(http://www.researchandmarkets.com/reports/c81843) has announced the
addition of datamonitor's new report: The Challenges of Doing Business
in Developed Contact Center Markets in Asia-Pacific (Market Focus) to
their offering.

The developed countries in the Asia-Pacific (APAC) region have
strong economies, a strong technological infrastructure and a growing
need to service an ever increasingly sophisticated consumer base.

Scope

- Australia's saturated market has consulting and multi-channel
opportunities

- Vendors need to harness Japans growth in particular contact
center markets to reap rewards

- Korean investors display conservative buying Behaviour despite
innovative channel ideas

Highlights of this title

Australia, Japan and South Korea are fierce, yet vibrant, markets
to compete in. After several decades of rapid industrialization recent
financial crises in each of these three countries revealed economic
deficiencies that have largely been corrected.

Datamonitor asserts that vendors in Korea should create mindshare
with other technology vendors and service providers; by creating brand
equity the products are seen as reliable and dependable in the Korean
market.

Key reasons to purchase this title

- Identify and assess the existing and emerging opportunities in
the developed APAC countries

- Identify and understand the key market drivers and inhibitors in
the developed APAC countries

OUR VIEW

CATALYST

SUMMARY

ANALYSIS

Australia's saturated market has consulting and multi-channel
opportunities

Agent positions in Australia set to grow by a CAGR of 3.1%

Demand for contact centers will come from the small to medium
sized Australian companies

Communications and public sector in Australia are strong verticals
to focus on

Developing and executing a robust go-to-market strategy in
Australia will be a challenge

Opportunities exist in consulting and multi-channel applications

Consultancy is a good pre-sales tactic

Contact centers are no longer voice-centric

Vendors need to harness Japans growth in particular contact center
markets to reap rewards

The number of agent positions in Japan will grow more quickly than
in Australia

Financial services may be the biggest market but manufacturing is
the fastest growing opportunity

Existing alliances may prove to be an obstacle for international
contact center vendors

Japan places a high price on quality

Korean investors display conservative buying behaviors despite
innovative channel ideas

Korean enterprises are cautious about full scale deployments of
high-end contact center solutions

The use of video is gaining a following in Korean contact center
deployments

Vendors need to improve relationships by creating mindshare with
Korean partners

ACTION POINTS

Australian business practices promote the use of home-agents

Vendors will find Japanese manufacturers hungry for contact center
technologies

Japanese firms are loyal to historic alliances

Investing in Korea is challenging as its economy strengthens

APPENDIX

Methodology

Further reading

Ask the analyst

Our consulting

Disclaimer

List of Tables

Table 1: Australia agent positions (APs) comparison with UK and
USA

Table 2: Agent position sizeband breakdown for Australia, 2006 -
2012

Table 3: Agent position vertical breakdown for Australia, 2006 -
2012

Table 4: Agent position sizeband breakdown for Japan, 2006 - 2012

Table 5: Agent position vertical breakdown for Japan, 2006 - 2012

Table 6: Agent position breakdown for Korea, by vertical market,
2006 - 2012

List of Figures

Figure 1: Australia agent positions (APs) comparison with UK and
USA

Figure 2: Agent positions and growth rates in Austrailia, 2006 -
2012

Figure 3: Agent positions and growth rates in Japan, 2006 - 2012

Figure 4: Agent positions and growth rates in Korea, 2006 - 2012

Companies Mentioned:

Cisco Systems, Inc.

Contact Energy Limited

FPIC Insurance Group, Inc

Rudolph Technologies, Inc.

Telstra Corporation Limited

For more information visit
here

Source: Datamonitor

Research and Markets
Laura Wood
Senior Manager
Fax: +353 1 4100 980
press@researchandmarkets.com

Copyright Business Wire 2008