Numara Software Hosts Inaugural User Conference

Attended by Hundreds of Customers and Offered More Than 50 Sessions on Optimizing Service Desk, Help Desk and Asset ManagementTAMPA, Fla.--(Business Wire)--Numara Software, Inc., a leader in service desk managementsolutions for IT professionals, today announced the results of itsfirst-ever user conference for Numara FootPrints and Numara Track-It!customers. The 2007 Numara Software User Conference, held in Orlando,Florida last month, welcomed hundreds of customers, includingcustomers from around the world. "The user conference is a great way to learn and improve yourskills and knowledge," said Nagesh Kashyap, attendee and helpdeskanalyst for Ricoh Canada Inc. "You meet experts and get theopportunity to clarify your questions. It's not only about thesoftware, but also about the people working on the back-end." The three-day user conference, offering five business tracksfocused on service management best practices and increasingoperational efficiency, included keynote addresses from five industryexperts and 20 Numara Software customers, interactive workshops oncritical support desk issues, live customer case studies anddemonstration modules on the company's award-winning product line. "We are extremely proud of the success of our inaugural userconference," said John Machonis, Vice President of Marketing &International Sales, Numara Software. "It not only better equipped usas a company to anticipate the needs of our customer base and buildproducts around them, but it also provided a forum for our customersto dialogue with one another, sharing best practices and challenges,learning new techniques and expanding their knowledge of oursolutions' capabilities." During the event, keynote speaker (and renowned author), Daniel E."Rudy" Ruettiger, delivered his award-winning motivational lecturewhich is founded in the lessons he learned during his college years atNotre Dame. Ruettiger is perhaps best known for his unlikely footballcareer at the school in the 1970s, during which he became the onlyNotre Dame player to be carried off the field by teammates. Hisinspiring story was immortalized in the 1993 major motion picture,Rudy. Carl Senger of Harvard Clinical Research Institute noted that"overall the topics and sessions were good. A lot of information wascovered, and the room moderators kept us on schedule (which was a nicetouch). The speakers were great; Rudy was exceptional, and David Weissdid an awesome job of highlighting Numara Software's direction andchallenges." Other notable sessions included introductory and advanced trainingworkshops on Numara Software solutions and how companies can optimizetheir investment in these tools to successfully master strategic andtactical aspects of help desk and customer support center management.In all, the 2007 Numara Software User Conference offered more than 50in-depth technical and business sessions, allowing attendees tocustomize their experience to their particular needs and gain valuableinsight into industry trends and challenges, including implementingITIL(R)-compatible service support best practices and addressingcompliance requirements. Customers participating in the speaking program at this year'sevent, included Match.com, Boeing, Blue Ridge Paper Products, TheUniversity of Akron, Wilbur-Ellis, The Devereux Foundation, PatrickAir Force Base, Zane State College, United Agri Products, MemorialHealth Services, The Medical Center of Central Georgia, University ofSouth Florida Health IT, Five Rivers MetroParks, The Kramer Group,Inc., Zoran Corporation and Texas Tech University. John Ragsdale, keynote speaker and vice president of research forthe Service and Support Professionals Association, created an Industryperspective on the event in his blog athttp://jragsdale.wordpress.com/2007/10/08/live-from-the-2007-numara-software-user-conference/#more-104. For more information onNumara Software solutions, visit www.numarasoftware.com. Editor's Note: Due to the length of some of the URLs in this pressrelease, it may be necessary to copy and paste them into your Internetbrowsers URL address field. About Numara Software, Inc. Founded in 1991, Numara Software, Inc. (formerly Blue OceanSoftware) is a global provider of service desk management solutionsfor help desk and customer support professionals who need to simplifyand gain control over their increasingly complex environments. TheNumara Software trusted solutions address critical IT and supportfunctions, such as customer service desk, IT help desk, assetmanagement, software patch and deployment, and network monitoring. With its two flagship products, Numara Track-It! and NumaraFootPrints, and more than 50,000 customer sites worldwide, NumaraSoftware is the service desk management leader for small to mid-sizedenterprises. To register for a one-on-one guided walkthrough, attend awebinar or download a trial, please call (800) 557-6970 or visit:www.numarasoftware.com.Numara Software, Inc.Mary Maloney, 813-227-4685mary.maloney@numarasoftware.comorGreenough CommunicationsLiz Boal, 617-275-6522lboal@greenoughcom.comCopyright Business Wire 2007