Saaspoint Gives International Asset Systems Global View in 8 weeks

Mon Jul 13, 2009 6:53am EDT
 
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BOSTON & DUBLIN--(Business Wire)--
Saaspoint, the cloud computing consultancy and integrator, has completed the
design and implementation of a Customer Support Portal on the on-demand
salesforce.com CRM (Customer Relationship Management) platform for International
Asset Systems (IAS). 

With more than 100 ocean carrier customers worldwide IAS is the number one
provider of equipment management and tracking for ocean carriers, international
shippers, trucking and leasing companies. 

"In the past, all of the information from suppliers and customers was collated
on spreadsheets which were labour intensive to produce and access," commented
Phil Behenna, senior VP business development, International Asset Systems. "It
was essential that we were able to populate opportunities in one single Customer
Support Portal to maximise the efficiency of our business." 

"IAS needed a Customer Support Portal that would provide real-time visibility
for customers logging shipment needs," said Colm Mulcahy, CEO, Saaspoint.
"Working with the IAS team we were able to build a new portal that provided one
unique overview of customer opportunities in 8 weeks and under budget." 

Having a unique Customer Support Portal with a global view of customer needs has
dramatically increased IAS` customer response time. IAS customer support staff
can monitor whether shipments are being moved on schedule, where cargo is at any
given time and whether or not containers and cargo are damaged. 

"Customers can connect to the portal and update deals as they happen," continues
Behenna. "In the past all of this reporting was done by email. Now it can be
retrieved 24/7 allowing customers to see if they are working on time and in
budget which is of great importance to everyone these days." 

About Saaspoint

Saaspoint is a leading global consulting organization that enables and
accelerates cloud computing in the enterprise. Our staff`s tenure at pioneering
companies and our close alignment with partners Google and salesforce.com ensure
we stay on the forefront of innovation and customer service. With offices in
Europe and America, we deliver real business benefits quickly and
cost-effectively. 

See: http://www.saaspoint.com



Simpson Financial & Technology PR
Ronnie Simpson or Kerri Crowley
Tel: 011 353 1 260 5300
kerri@simpsonftpr.ie

Copyright Business Wire 2009

 

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