Insight: Red Cross response to Sandy fails to meet expectations

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Red Cross volunteers Jessica Elam and Gilbert Abney check on Rob Fragetti, who is attempting to salvage items with his neighbors in their destroyed homes, in this handout photo from the American Red Cross, in Staten Island, New York, in this November 6, 2012 file photo. REUTERS/Talia Frenkel/American Red Cross/Handout/Files