* Dispatch system outage lasted two hours on Thursday
* Some customers can get refunds
(Recasts with company comment)
Nov 15 United Continental said it waived
rebooking fees for customers traveling on Thursday after a
two-hour system outage earlier in the day delayed flights and
"We've returned to normal operations," United spokesman
Charles Hobart said. Less than 200 flights were affected by the
outage, which involved the carrier's dispatch system that
enables communication with airplanes prior to departure, he
He said Chicago-based United had waived flight-change fees
for customers holding a ticket for travel on Thursday, and
travelers whose flights were delayed for at least two hours
could get refunds.
The latest outage was the third such incident to affect
United operations this year. In August, a temporary network
outage hampered United's website and airport functions,
causing flight delays and cancellations.
United bought Continental in a $3.17 billion stock deal in
2010, creating the world's largest air carrier. The merged
company has had problems integrating operations.
In March, United adopted Continental's reservation system,
triggering computer glitches that caused flight delays, faulty
kiosks and jammed phone lines.
Last month, the carrier said it was looking to win back
customers who had turned to competitors after its technology
changes had hurt service.
Shares of United Continental fell 2.4 percent to $19.51 on
(Reporting by Karen Jacobs and Ben Berkowitz; Editing by
Jeffrey Benkoe and Jim Marshall)