* Mobile shopping on rise, Apple's iPad leads the way
* Many people spend less and buy fewer items online
* Shipping costs could eat into retailers' profits
By Jessica Wohl and Alistair Barr
CHICAGO/SAN FRANCISCO, Nov 24 Online shopping
has grown sharply so far this holiday shopping season after U.S.
retailers pushed out a slew of mobile and Internet deals that
lured consumers before Cyber Monday, traditionally the biggest
day for e-commerce in America.
While it remains to be seen if the gains on Thanksgiving Day
and Black Friday can be sustained, the latest estimates show
shoppers scooping up early special offers via their smart phones
and tablets, the way they used to hunt for bargains in
Online sales increased 17.4 percent on Thanksgiving and 20.7
percent on Black Friday, compared with 2011, according to IBM
Smarter Commerce, a unit of International Business Machines Corp
that analyzes transactions from 500 U.S. retailers.
Black Friday, the day after Thanksgiving, had traditionally
been the kickoff to the holiday season for stores. This year,
retailers such as Walmart and Target made their
biggest push ever with special offers during the holiday itself.
"The Thanksgiving creep revitalized the thrill for people,"
said Wendy Liebmann, chief executive of WSL Strategic Retail.
"It got people excited to go out. But it pulled a lot of sales
In-store sales on Thanksgiving jumped 71 percent and more
than tripled between 6 p.m. and midnight from a year earlier,
according to Chase Paymentech, a leading credit card processor.
On Black Friday, in-store sales dropped 7 percent, Chase
Cyber Monday, which follows the long holiday weekend, has
been the biggest day for online shopping in recent years, as
workers return to their office computers.
Now, armed with mobile devices, particularly Apple Inc's
iPad and iPhone, shoppers are no longer waiting.
Shoppers are also using the devices to track down the lowest
prices. The average order value on Black Friday declined by 4.7
percent to $181.22, and the average number of items per order
dropped 12 percent to 5.6, according to IBM.
"Our Black Friday numbers were a little softer than
Thanksgiving," said Eric Best, chief executive of Mercent, which
helps merchants sell more on websites including Amazon.com,
ebay.com and Google Inc's online shopping program.
"That tells me there are timing shifts happening this holiday
Client sales on Black Friday rose 23 percent from last year,
while Thanksgiving sales rose 32 percent year over year, Mercent
"What we don't know is whether this is a zero-sum game or
whether there is some benefit to retailers by broadening the
holiday shopping window," Best said. "There is risk that real
growth in retail for the entire holiday may be overestimated
based on these early numbers."
Scot Wingo, chief executive of e-commerce company
ChannelAdvisor, calls the early online shopping season "Cyber
5," referring to Thanksgiving, Black Friday, Saturday, Sunday
and Cyber Monday.
"The online players are definitely participating more on
Thanksgiving and Black Friday, so Cyber Monday is being shared
with other holidays now," Wingo said.
ChannelAdvisor clients saw same-store sales on Amazon.com
jump 35 percent on Thanksgiving and 38.3 percent on Black
Friday, compared with a year earlier.
Client same-store sales on eBay's online marketplace rose 27
percent on Thanksgiving and 31 percent on Black Friday, compared
with a year earlier. Last year's year-over-year growth was about
15 percent for eBay, according to ChannelAdvisor.
EBay usually grows more slowly early in the holiday season
and then ramps up later as retailers run out of hot products and
shoppers turn to eBay sellers for those items.
EBay's strong start this year is driven partly by the
company's success in attracting mobile shoppers through shopping
apps on smart phones and tablets, Wingo said.
EBay said on Saturday that the volume of mobile transactions
on its online marketplace jumped 153 percent on Black Friday,
compared with a year earlier. PayPal, the payments division of
eBay, saw Black Friday volume almost triple, year over year.
Purchases from mobile devices accounted for 16.3 percent of
online sales on Black Friday, up from 9.8 percent in 2011 and
3.2 percent in 2010, according to IBM data. Apple Inc's iPads
and iPhones led the charge, with owners using the devices to
browse and buy on retailer websites.
SHOPPERS 'WANT TO SPEND'
Overall, the percentage of sales from online shopping is
expected to rise. But while retailers bring in more revenue from
online shopping, they may also face some higher costs in terms
of shipping a larger number of packages to more shoppers.
Among tablets, iPads were the clear leader, generating 88.3
percent of traffic to retailers' sites on Friday, followed by
Barnes & Noble Inc's Nook with 3.1 percent, Amazon.com
Inc's Kindle with 2.4 percent and the Samsung
Galaxy with 1.8 percent, IBM said.
"It's either going to be a much bigger holiday or people are
shopping earlier in the season," said Wingo. "We won't know
until later in the season."
Stores continued to use discounts to lure shoppers on
Saturday, with Aeropostale Inc discounting items as much
as 70 percent after a storewide 60 percent discount on Friday.
Rival American Eagle Outfitters Inc continued its
two-day sale at 40 percent off, and Gap Inc's namesake
chain was offering 60 percent discounts for the entire weekend.
"The discounts were reasonable but didn't take your breath
away," said Liebmann. "Retailers are being cautious."
The real tests for retailers will be their levels of
discounting over the entire season as well as the amount of
online sales this weekend.
"American shoppers want to spend. Just give them a reason to
come out," said Walter Stackow, portfolio manager with Manning &
Napier. "They're trained to hold out for deals as Christmas gets
The Garden State Plaza Mall in Paramus, New Jersey, appeared
to be crowded on Saturday, although much quieter than on Black
Friday, clerks at several stores said.
Some people were just starting their holiday shopping.
John Dunlap of East Orange, New Jersey, bought bedding at
Macy's and said he skipped Black Friday as it is "too
crazy" and not worth it unless someone is shopping for
electronics. He said he would shop throughout the season only if
he found good deals.
"They have to give good discounts because of the economy,"
Vanessa Crenshaw, a 45-year-old accountant shopping at JC
Penney, said that if stores pulled back on discounts,
she would go elsewhere.
"You can always find a deal, someone will have a deal," she