Leading Australian Bank Improves Customer Service With BMC Software, Inc.

BMC Software, Inc. announced that that ME Bank, a genuinely fairer banking alternative for members of industry super funds and unions, achieved multiple processing improvements and enhanced customer service with the BMC Control-M Workload Automation solution. BMC Control-M is part of ME Bank`s strategy to ensure it meets and exceeds customers` expectations regarding any technology-related services. With the BMC Control-M Workload Automation solution, ME Bank achieved significant improvements and moved from being reactive to proactive in regards to their scheduled processing. This effort resulted in a 95 percent reduction in scheduling errors, 80 percent reduction of scheduled processing incidents and 40 percent reduction in the overnight batch window processing time.