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Capita PLC To Close O2 Call Centres And Cut Thousands Of Jobs-Reuters

Wednesday, 29 May 2013 09:48pm EDT 

Reuters reported that Capita PLC plans to close two major O2 call centres and cut thousands of jobs after winning a big contract last week to manage the mobile phone operator's customer services, a newspaper reported. The Company will close facilities in Bury, Greater Manchester and in Glasgow when it ends leases in 2015 and also slash jobs at call centres in Dearne Valley and Leeds, the Telegraph said citing documents seen by the paper. Capita plans to eventually retain only around 1,370 of the 3,700 O2 staff due to be transferred at the start of the deal in July. To make up for that loss of headcount, it will expand a Capita call centre in Cape Town and increase customer support via web chats that would be managed from India. 

Company Quote

6.0 +0.57%
27 Nov 2014