Reliance Communications Ltd And Ericsson Sign USD1 Billion Managed Services Contract For Wireline And Wireless Networks For North And West India
Reliance Communications Ltd announced that it has signed an eight-year full-scope managed services agreement with Ericsson for USD1 billion to operate and manage the wireline and wireless networks in the Northern and Western states of India. As per the contract, Ericsson will manage the day to day operations across wireline and wireless networks and will take over responsibility for field maintenance, network operations and operational planning of Reliance Communications 2G, CDMA and 3G mobile networks. Ericsson will be responsible for improving network performance and ultimately service quality, with the goal of increasing customer satisfaction and retention. Ericsson will also work closely with Reliance Communications to identify opportunities to introduce new services and expand its existing businesses to help realize the full potential of its network.
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