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CenterPoint Energy Selects International Business Machines Corp to Enhance Customer Engagement with New Service Platform

Tuesday, 19 Mar 2013 02:15pm EDT 

International Business Machines Corp announced that it has been selected by CenterPoint Energy to develop a new Customer Vision Platform that will enhance the customer experience and drive operational efficiencies. The integrated platform will consolidate services across the business, providing CenterPoint with a 360-degree view of its five million metered customers. CenterPoint Energy will also integrate data analytics as part of this project, with the goal to improve the customer experience and overall operations. The company will combine data from smart meters and distribution and outage management systems to provide better customer information. Additionally, this scalable service-oriented architecture offers the flexibility for future growth. CenterPoint selected IBM as the lead system integrator, and SAP Customer Relationship Management (CRM) software, IBM server and storage technology, as well as real-time analytics solutions.