Servicesource International Inc Secures Contract From Blue Coat Systems, Inc

Servicesource International Inc announced that it has deployed its Channel Sales Cloud with Blue Coat Systems, Inc. a provider of Web security and WAN optimization solutions, to a significant increase in service contract renewal rates and improved channel partner satisfaction in the EMEA market. In 2010, ServiceSource deployed its Channel Sales Cloud application for Blue Coat to augment Blue Coat's existing service revenue management solution from ServiceSource. On July 19, 2011, Blue Coat uses ServiceSource to manage its end-to-end global maintenance and support renewals business in the Americas, EMEA and Asia Pacific and Japan. Based on a channel-based sales model, Blue Coat found that its renewals operations could be optimized through ServiceSource's tools and expertise. Blue Coat implemented ServiceSource's Channel Sales Cloud to manage service solutions for its 90-plus EMEA-based resellers and distributors.