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TeleTech Holdings Inc (TTEC.OQ)

TTEC.OQ on NASDAQ Stock Exchange Global Select Market

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29 Sep 2016
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Summary

Name Age Since Current Position

Kenneth Tuchman

55 2001 Chairman of the Board, Chief Executive Officer

Regina Paolillo

57 2013 Chief Financial Officer, Executive Vice President, Chief Administrative Officer

Martin DeGhetto

56 2012 Chief Operations Officer

Judi Hand

54 2011 Executive Vice President, Chief Sales Officer

Robert Jimenez

43 2015 Executive Vice President - Customer Strategic Consulting

Margaret McLean

52 2013 Senior Vice President, Chief Risk Officer, General Counsel

Paul Miller

2015 Senior Vice President, Treasurer, IR Contact Officer

Tracy Bahl

53 2013 Director

Marc Holtzman

56 2014 Director

Gregory Conley

60 2012 Independent Director

Robert Frerichs

63 2012 Independent Director

Shrikant Mehta

72 2004 Independent Director

Biographies

Name Description

Kenneth Tuchman

Mr. Kenneth D. Tuchman is Chairman of the Board, Chief Executive Officer of TeleTech Holdings, Inc. He founded the predecessor company in 1982 and has served as the Chairman of the Board since formation in 1994. Mr. Tuchman’s one-year term as a director will expire at the next annual meeting of stockholders. Mr. Tuchman served as President and CEO from inception until October 1999. In March 2001, Mr. Tuchman resumed the position of CEO. As the founder and a pioneer in the business process outsourcing industry, Mr. Tuchman possesses skills and experience that make him an essential member of the Board.

Regina Paolillo

Ms. Regina M. Paolillo, CPA, is Chief Financial Officer, Executive Vice President, Chief Administrative Officer of TeleTech Holdings, Inc. Ms. Paolillo joined TeleTech in 2011. Between 2009 and 2011, Ms. Paolillo was an executive vice president for enterprise services and chief financial officer at Trizetto Group, Inc., a privately held business and professional services company serving the healthcare industry. Between 2007 and 2008, Ms. Paolillo served as a senior vice president, operations group for General Atlantic, a leading global growth equity firm with U.S. $17 billion in capital. Between 2005 and 2007, Ms. Paolillo served as an executive vice president for revenue cycle and mortgage services at Creditek, a Genpact subsidiary, (NYSE:G) a global business process and technology management company. Prior to the Company’s acquisition by Genpact, between 2003 and 2005 and 2002 and 2003, Ms. Paolillo was Creditek’s chief executive officer and chief financial officer respectively. Prior to Creditek, Ms. Paolillo served as the chief financial officer and executive vice president for corporate services at Gartner, Inc., (NYSE:IT) an information technology research and advisory company. Ms. Paolillo holds a B.S. in Accounting degree from New Haven University.

Martin DeGhetto

Mr. Martin F. DeGhetto is Chief Operations Officer of TeleTech Holdings, Inc., effective from September 3, 2012. He joined the company as an Executive Vice President of Operations in March 2010, assumed the responsibilities the Company’s information technology operations in February 2012 and was appointed to the position of Chief Operations Officer in September 2012. Between 2008 and 2010, Mr. DeGhetto was an executive vice president and chief operations officer commercial division at Connextions, Inc., a privately-held technology and business services company for healthcare industry. Prior to Connextions, Mr. DeGhetto spent almost a decade at Convergys Corporation (NYSE:CVG), a customer management company, where he held various positions of increasing responsibility culminating in his role as a senior vice president, North American/European operations which he held between 2003 and 2008. Prior to Convergys, Mr. DeGhetto was an executive with American Express Company and AT&T/American Transtech. Mr. DeGhetto holds a B.S. Professional Management degree from NOVA Southeastern University.

Judi Hand

Ms. Judi Hand is an Executive Vice President, Chief Sales Officer of TeleTech Holdings, Inc., effective July 22, 2011. Ms. Hand joined the Company in April 2007 as President and General Manager for Direct Alliance Corporation, a TeleTech wholly-owned subsidiary, and between 2011 and 2013 served as TeleTech’s Chief Sales Officer. Between 2003 and 2007, Ms. Hand was a senior executive with AT&T (NYSE:ATT), culminating her career there as a senior vice president for enterprise sales. Prior to AT&T, Ms. Hand worked at Qwest, a public global communications company and several of its subsidiaries in sales and marketing roles of increasing responsibility. Ms. Hand is a member of the board of directors of Manitoba Telecom Services, Inc., a Canada corporation. Ms. Hand holds an MBA from Stanford University and a B.S. in Communications degree from University of Nebraska.

Robert Jimenez

Mr. Robert N. Jimenez has been appointed as Executive Vice President, Customer Strategic Consulting of TeleTech Holdings, Inc. Prior to joining TeleTech, Mr. Jimenez, was the global vice president, Customer Services at Genpact (NYSE:G) where he was responsible for sales, operations, thought leadership and solution delivery for all verticles in the Global Customer Services business unit. Between 2011 and 2012, Mr. Jimenez served as managing partner, CIO Advisory, Tatum Consulting where he lead the practice responsible for IT/Technology strategy. Between 2009 and 2011, Mr. Jimenez served as the partner in the consulting unit of EMC Corporation (NYSE:EMC), leading the North American Customer Experience & Banking consulting practices. Prior to EMC, Mr. Jimenez was a vice president at Capgemini (Euronext:CAP Paris), leading its CRM and MSS service lines; and was a senior member of Global Business Services unit of IBM (NYSE: IBM) where he lead CRM services across all verticals. Mr. Jimenez holds B.A. in Economics and International Relations from Brown University.

Margaret McLean

Ms. Margaret B. McLean, serves as Senior Vice President, General Counsel and Chief Risk Officer of the company since 2013. Between 1998 and 2013, Ms. McLean was a senior executive at CH2M HILL, a global engineering and program management company, serving as the Company’s Chief Legal Officer starting in 2007. Ms. McLean was a corporate finance and M&A partner at the law firm of Holme Roberts and Owen (now Bryan Cave), working in its Denver, London, and Moscow offices. Ms. McLean started her career in IT at Hewlett Packard (NYSE:HPQ) and led the application systems department for Science Applications Int’l (NYSE:SAIC). She holds a JD from the University of Michigan, an MBA from the University of Colorado, and a B.S. in Management Information Systems and Computer Science from University of Arizona.

Paul Miller

Tracy Bahl

Mr. Tracy L. Bahl is Director of TeleTech Holdings, Inc. He serves as an executive vice president, health plans for CVS Caremark. Since 2007, Mr. Bahl has served as a special advisor to General Atlantic, a leading global growth equity firm with U.S. $20 billion in capital, and its portfolio companies, including since February 2013, a member of the Board of Directors of MedExpress, a chain of urgent care service centers throughout the United States; and between 2008 and 2011 as the executive chairman for Emdeon, a provider of health information exchange and revenue cycle management solutions. Between 1998 and 2007, Mr. Bahl held various senior executive positions as part of UnitedHealth Group, including between 2004 and 2007 as the chief executive officer of Uniprise, a U.S. $7 billion division of UnitedHealth Group; between 2002 and 2004 as chief marketing officer for UnitedHealth Group; and between 1998 and 2002 as the president of Uniprise Strategic Solutions. Prior to UnitedHealth Group, Mr. Bahl was an executive with CIGNA Healthcare. In addition to his current affiliation with General Atlantic, Mr. Bahl also serves as a healthcare advisor to Castlight Health and L.E.K.Consulting; he also serves as a Trustee and Vice Chairman of the Board of Trustees for Gustavus Adolphus College, in St. Peter, MN.

Marc Holtzman

Mr. Marc L. Holtzman is Director of the Company. Mr. Holtzman is Chairman of Meridian Capital HK, a Hong Kong private equity firm, and a member of the board of FTI Consulting, Inc., a global financial and strategic consulting firm, where he serves as a member of the nominating and corporate governance committee. Between 2008 and 2012, Mr. Holtzman served as the executive vice chairman of Barclays Capital. From 2006 to 2008, he served as vice chairman of the investment banking division of ABN AMRO Bank. Between 1989 and 1998, Mr. Holtzman lived and worked in Eastern Europe and Russia, as co-founder and president of MeesPierson EurAmerica (a firm acquired by ABN AMRO) and as senior adviser to Salomon Brothers. Mr. Holtzman serves as a director of Sistema JSFC, and Bank of Kigali, a Rwandan bank. Between 2003 and 2005, Mr. Holtzman was President of the University of Denver; and between 1999 and 2003 he served in the cabinet of Governor Bill Owens as Colorado's First Secretary of Technology. Mr. Holtzman holds B.A.in Economics from Lehigh University.

Gregory Conley

Mr. Gregory A. Conley is an Independent Director of TeleTech Holdings, Inc., since May 2012. Mr. Conley is the Chief Executive Officer of Aha! Software, LLC, a privately-held predictive analytics and cloud computing company, a position that he has held since 2012. Prior to joining Aha! Software, Mr. Conley served as the Chief Executive Officer and a director of Odyssey Group, SA, a Switzerland-based technology services and software company, from 2009 through 2011, which included the 2010 sale of Odyssey Group to Temenos Group AG, a global provider of banking software systems. Prior to joining Odyssey Group, Mr. Conley was the President, Chief Executive Officer and a director of Verio, Inc., a global provider of hosting and network services and a subsidiary of Nippon Telephone & Telegraph, from 2004 to 2005. Prior to joining Verio, Inc., from 2001 to 2003 Mr. Conley was the President, Chief Executive Officer and a director of Tanning Technology Corporation, an information technology solutions provider that was listed on the NASDAQ Stock Market until its sale to Platinum Equity in 2003. Other positions previously held by Mr. Conley were as General Manager for the e-Markets and Travel and Transportation units of International Business Machines, a New York Stock Exchange listed provider of information technology services, solutions and products, from 1995 through 2001. Mr. Conley served as the President and Chief Executive Officer from 1994 to 1995, Executive Vice President of Marketing and Product Development from 1993 to 1994, and Senior Vice President and General Counsel from 1989 to 1994 of Galileo International, Inc. (now part of Travelport Limited), a provider of electronic global distribution services for the travel industry. Mr. Conley was an attorney at Covington & Burling LLP from 1984 to 1989.

Robert Frerichs

Mr. Robert N. Frerichs is an Independent Directorof TeleTech Holdings, Inc., since August 16, 2012. Prior to joining the Board, Mr. Frerichs was the International Chairman of Accenture, Inc., a New York Stock Exchange listed global management consulting, technology services and outsourcing company. During his time at Accenture (formerly Andersen Consulting) from 1976 through February 2012, Mr. Frerichs held various executive leadership roles including International Chairman, Group Chief Executive — North America, Chief Risk Officer and Chief Operating Officer of the Communication and High Tech Operating Group. He served as a member of the Accenture Board of Directors prior to the company’s 2001 initial public offering. Mr. Frerichs is also the Chairman of the Aricent Group, a KKR privately held global innovation and technology services company focused on designing, evolving and bringing to market products and services for its clients, a director of Merkle, Inc., a privately held customer relationship marketing agency, a director of Wedgewood Enterprises Corporation, a privately held investment real estate and management company, and a director of Cyandia, Inc., a privately held interactive consumer entertainment company. Mr. Frerichs holds a Bachelors degree in Engineering Computer Science and a Masters in Business Administration from the University of Illinois, is a Certified Public Accountant and has received the CPIM designation.

Shrikant Mehta

Mr. Shrikant C. Mehta is an Independent Director of TeleTech Holdings, Inc., since June 2004. Mr. Mehta’s one-year term as a director will expire at the next annual meeting of stockholders. Mr. Mehta has been the president and chief executive officer of Combine International, Inc., a wholesale manufacturer of fine jewelry, since 1974. He is also a director of Lenderlive, a mortgage services company, Little Switzerland, a luxury goods retail chain, and NETLINK, supply chain software solutions company.

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