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TeleTech Holdings Inc (TTEC.OQ)

TTEC.OQ on NASDAQ Stock Exchange Global Select Market

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Summary

Name Age Since Current Position

Kenneth Tuchman

55 2001 Chairman of the Board, Chief Executive Officer

Regina Paolillo

57 2013 Chief Financial Officer, Executive Vice President, Chief Administrative Officer

Martin DeGhetto

57 Executive Vice President - Customer Management Services

Judi Hand

54 Executive Vice President - Customer Growth Services

Robert Jimenez

44 2015 Executive Vice President - Customer Strategic Services

Margaret McLean

52 2013 Senior Vice President, Chief Risk Officer, General Counsel

Paul Miller

2015 Senior Vice President, Treasurer, Head of Investor Relations

Steve Pollema

58 Senior Vice President - Customer Technology Services

Steven Anenen

63 2016 Director

Tracy Bahl

54 2013 Director

Marc Holtzman

56 2014 Director

Gregory Conley

61 2012 Independent Director

Robert Frerichs

64 2012 Independent Director

Shrikant Mehta

72 2004 Independent Director

Biographies

Name Description

Kenneth Tuchman

Mr. Kenneth D. Tuchman serves as Chairman of the Board, Chief Executive Officer of TeleTech Holdings, Inc. He founded the predecessor company in 1982 and has served as the Chairman of the Board since formation in 1994. Mr. Tuchman’s one-year term as a director will expire at the next annual meeting of stockholders. Mr. Tuchman served as President and CEO from inception until October 1999. In March 2001, Mr. Tuchman resumed the position of CEO. As the founder and a pioneer in the business process outsourcing industry, Mr. Tuchman possesses skills and experience that make him an essential member of the Board.

Regina Paolillo

Ms. Regina M. Paolillo, CPA, is Chief Financial Officer, Executive Vice President, Chief Administrative Officer of TeleTech Holdings, Inc. Ms. Paolillo joined TeleTech in 2011. Between 2009 and 2011, Ms. Paolillo was an executive vice president for enterprise services and chief financial officer at Trizetto Group, Inc., a privately held business and professional services company serving the healthcare industry. Between 2007 and 2008, Ms. Paolillo served as a senior vice president, operations group for General Atlantic, a leading global growth equity firm with U.S. $17 billion in capital. Between 2005 and 2007, Ms. Paolillo served as an executive vice president for revenue cycle and mortgage services at Creditek, a Genpact subsidiary, (NYSE:G) a global business process and technology management company. Prior to the Company’s acquisition by Genpact, between 2003 and 2005 and 2002 and 2003, Ms. Paolillo was Creditek’s chief executive officer and chief financial officer respectively. Prior to Creditek, Ms. Paolillo served as the chief financial officer and executive vice president for corporate services at Gartner, Inc., (NYSE:IT) an information technology research and advisory company. Ms. Paolillo holds a B.S. in Accounting degree from New Haven University.

Martin DeGhetto

Mr. Martin F. DeGhetto serves as Executive Vice President - Customer Management Services of the Company. Mr. DeGhetto joined TeleTech as Executive Vice President of Operations in 2010 and assumed the responsibilities for TeleTech’s information technology in 2012. Between 2008 and 2010, Mr. DeGhetto was an executive vice president and chief operations officer commercial division at Connextions, Inc., a privately-held technology and business services company for healthcare industry. Prior to Connextions, Mr. DeGhetto spent almost a decade at Convergys Corporation (NYSE:CVG), a customer management company, where he held various positions of increasing responsibility culminating in his role as a senior vice president, North American/European operations which he held between 2003 and 2008. Prior to Convergys, Mr. DeGhetto was an executive with American Express Company and AT&T/American Transtech. Mr. DeGhetto holds a B.S. Professional Management degree from NOVA Southeastern University.

Judi Hand

Ms. Judi A. Hand serves as Executive Vice President - Customer Growth Services of TeleTech Holdings, Inc. She joined TeleTech in 2007 as President and General Manager for Direct Alliance Corporation, a TeleTech wholly owned subsidiary, and between 2011 and 2013 served as TeleTech’s Chief Sales Officer. Between 2003 and 2007, Ms. Hand was a senior executive with AT&T (NYSE:ATT), culminating her career there as a senior vice president for enterprise sales. Prior to AT&T, Ms. Hand worked at Qwest, a public global communications company and several of its subsidiaries in sales and marketing roles of increasing responsibility. Ms. Hand is a member of the board of directors of Manitoba Telecom Services, Inc., a Canada corporation. Ms. Hand holds an MBA from Stanford University and a B.S. in Communications degree from University of Nebraska.

Robert Jimenez

Mr. Robert N. Jimenez has been appointed as Executive Vice President, Customer Strategic Services of TeleTech Holdings, Inc. From 2012 to 2015 Mr. Jimenez was the global vice president, customer services at Genpact (NYSE:G). Between 2011 and 2012, Mr. Jimenez served as managing partner, CIO Advisory of Tatum Consulting; and between 2009 and 2011 Mr. Jimenez served as the North American customer experience partner for EMC Consulting. From 2004 to 2009, Mr. Jimenez was vice president, FS consulting leader of Capgemini Consulting; and from 1999 to 2004 Mr. Jimenez was an associate partner, financial services at IBM Global Business Services. He holds a B.A. in Economics and International Relations from Brown University.

Margaret McLean

Ms. Margaret B. McLean serves as Senior Vice President, General Counsel and Chief Risk Officer of the Company. She joined TeleTech in 2013. Between 1998 and 2013, Ms. McLean was a senior executive at CH2M HILL, a global engineering and program management company, serving as the Company’s Chief Legal Officer starting in 2007. Ms. McLean was a corporate finance and M&A partner at the law firm of Holme Roberts and Owen (now Bryan Cave), working in its Denver, London, and Moscow offices. Ms. McLean started her career in IT at Hewlett Packard (NYSE:HPQ) and led the application systems department for Science Applications Int’l (NYSE:SAIC). She holds a JD from the University of Michigan, an MBA from the University of Colorado, and a B.S. in Management Information Systems and Computer Science from University of Arizona.

Paul Miller

Steve Pollema

Mr. Steven C. Pollema serves as Senior Vice President - Customer Technology Services of the Company. Mr. Pollema joined TeleTech in 2011 as part of eLoyalty acquisition, where he worked since 2001 and held various senior executive roles including the Chief Financial Officer and SVP, Global Delivery and Operations. Prior to eLoyalty, Mr. Pollema was the President of MarchFirst (fka Whittman-Hart). Mr. Pollema began his professional career at Accenture within the Financial Services/Technology practice. Mr. Pollema holds an MBA in Management Information Systems and a B.S. in Finance from the University of Iowa.

Steven Anenen

Mr. Steven J. Anenen serves as Director of the Company. Mr. Anenen served as CEO and a member of the board of directors for CDK Global, Inc. (NASDAQ: CDK) between September, 2014 and March, 2016. In 2014, Mr. Anenen led the spin-off of the Automatic Data Processing (NASDAQ: ADP) Dealer Services Group to create CDK Global. Prior to CDK spin-off, Mr. Anenen spent almost 40 years with ADP, serving as the president of ADP Dealer Services, a leading provider of technology solutions to the automotive industry, between 2004 and 2014, and senior vice president North America Systems between 1998 and 2004. During his tenure in the automotive industry, Mr. Anenen oversaw the global expansion of the business into more than 100 countries, and led the transition to digital through the transformational acquisition and integration of Cobalt, a leader in digital marketing for the North American automotive industry. Mr. Anenen’s extensive experience as a senior executive at a global public technology company, his chief executive experience, business process outsourcing, automotive industry, and technology experience provide necessary and desired skills, experience, and perspective to our Board.

Tracy Bahl

Mr. Tracy L. Bahl serves as Director of TeleTech Holdings, Inc. Mr. Bahl serves as the Chair of the Compensation Committee and is a member of the Nominating and Governance Committee. Mr. Bahl currently serves as an executive vice president, health plans for CVS Health. Since 2007, Mr. Bahl has served as a special advisor to General Atlantic, a leading global growth equity firm with U.S. $20 billion in capital, and its portfolio companies. Between 2013 and 2015, Mr. Bahl served as a member of the Board of Directors of MedExpress, a chain of urgent care service centers throughout the United States; and between 2008 and 2011 as the executive chairman for Emdeon, a provider of health information exchange and revenue cycle management solutions. Between 1998 and 2007, Mr. Bahl held various senior executive positions as part of UnitedHealth Group, including between 2004 and 2007 as the chief executive officer of Uniprise, a U.S. $7 billion division of UnitedHealth Group; between 2002 and 2004 as chief marketing officer for UnitedHealth Group; and between 1998 and 2002 as the president of Uniprise Strategic Solutions. Prior to UnitedHealth Group, Mr. Bahl was an executive with CIGNA Healthcare. Mr. Bahl also serves as a Trustee and Vice Chairman of the Board of Trustees for Gustavus Adolphus College, in St. Peter, MN. Mr. Bahl’s extensive experience in the healthcare industry, his public company and private equity experience provide necessary and desired skills, experience and perspective to our Board.

Marc Holtzman

Mr. Marc Lorenz Holtzman is Director of the Company. Mr. Holtzman serves as a member of the Audit Committee. Mr. Holtzman currently serves as chairman of the board of directors of Kazkommertsbank, the largest bank in Kazakhstan; and as chairman of the board of the Bank of Kigali Limited in Rwanda. From 2012 to 2015, Mr. Holtzman served on the board of FTI Consulting, Inc., (NYSE:FCN) a global financial and strategic consulting firm, where he was a member of the nominating and governance committee. Mr. Holtzman served as the chairman of Meridian Capital HK, a Hong Kong private equity firm from 2012 until 2014, and as the executive vice chairman of Barclay Capital between 2008 and 2012. Between 2003 and 2005, Mr. Holtzman was President of the University of Denver; and served in the cabinet of Colorado Governor Bill Owens as Colorado’s first Secretary of Technology between 1999 and 2013. Mr. Holtzman’s extensive international experience, his financial, investment banking and public company board experience provide necessary skills, experience and perspective to our Board.

Gregory Conley

Mr. Gregory A. Conley is an Independent Director of TeleTech Holdings, Inc. Mr. Conley serves as Chair of the Audit Committee and is a member of the Compensation Committee. Between 2012 and early 2014, Mr. Conley served as the chief executive officer of Aha! Software, LLC, a privately held predictive analytics and cloud computing company. Between 2009 and 2011, Mr. Conley served as the chief executive officer and a director of Odyssey Group, SA, a Switzerland-based technology services and software company, and oversaw the sale of the company to Temenos Group AG, a global provider of banking software systems. Between 2004 and 2005, Mr. Conley was the president, chief executive officer and a director of Verio, Inc., a leading global provider of hosting and network services and a subsidiary of Nippon Telephone & Telegraph. From 2001 to 2003, Mr. Conley was the president, chief executive officer and a director of Tanning Technology Corporation, NASDAQ listed information technology solutions provider, sold to Platinum Equity in 2003. Between 1995 and 2001, Mr. Conley was a senior executive responsible for e-markets and travel and transportation at International Business Machines, (NYSE:IBM) and an attorney at Covington & Burling LLP. Mr. Conley’s extensive experience as the chief executive officer and director of several technology companies with domestic and international operations, his leadership in technology innovation and his legal experience bring relevant and necessary skills, experience and perspective to our Board.

Robert Frerichs

Mr. Robert N. Frerichs is an Independent Directorof TeleTech Holdings, Inc. Mr. Frerichs serves as a member of the Audit and Compensation Committees. Mr. Frerichs is a director of Merkle, Inc., a privately held customer relationship marketing agency, and a director of Wedgewood Enterprises Corporation, a privately held investment real estate and management company. Prior to joining our Board, Mr. Frerichs, was with Accenture (NYSE: ACN) between 1976 and 2012. During his tenure with Accenture, Mr. Frerichs held various leadership roles including group chief executive — North America, chief risk officer and chief operating officer of the communication and high tech operating group, chairman of the capital committee, and a member of Accenture board of partners prior to the Company’s initial public offering in 2001; culminating his 36 year career as the International Chairman of Accenture, Inc. Between 2004 and 2012, Mr. Frerichs served as chairman of the board of Avanade, a joint venture between Accenture and Microsoft. Between 2012 and 2013, Mr. Frerichs was the chairman of the Aricent Group, a global innovation and technology services company, and a director of Cyandia, Inc., an interactive consumer entertainment company. Mr. Frerichs is a Certified Public Accountant. Mr. Frerichs’ extensive global business experience, his public company and consulting industry experience and his financial credentials provide necessary and desired skills, experience and perspective to our Board.

Shrikant Mehta

Mr. Shrikant C. Mehta is an Independent Director of TeleTech Holdings, Inc. Mr. Mehta serves as the Chair of the Nominating and Governance Committee. Since 1974, Mr. Mehta has been the president and chief executive officer of Combine International, Inc., a wholesale manufacturer of fine jewelry. He is also a director of Lenderlive, a mortgage services company, Little Switzerland, a luxury goods retail chain, and NETLINK, supply chain software solutions company. Mr. Mehta’s extensive international business experience, his leadership role as chief executive officer of a minority-owned business, and his governance experience as a director of several successful companies provide necessary and desired skills, experience, diversity and perspective to our Board.

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