Profile: Cincinnati Bell Inc (CBB)
23 Mar 2017
Cincinnati Bell Inc., incorporated on February 4, 1983, along with its subsidiaries provides diversified telecommunications and technology services. The Company serves customers in the Greater Cincinnati and Dayton, Ohio areas. The Company operates through two segments: Entertainment and Communications, and IT Services and Hardware. Through its Entertainment and Communications segment, the Company provides high-speed data, video and voice solutions to consumers and businesses over fiber network and a legacy copper network. The IT Services and Hardware segments operates through its subsidiary, Cincinnati Bell Technology Solutions Inc. (CBTS), which is engaged in the sale and service of end-to-end communications and information technology (IT) systems and solutions for business customers across the United States. The Company has interest in CyrusOne Inc., which operates carrier-neutral data center properties.
Entertainment and Communications
The Entertainment and Communications segment provides products and services, such as high-speed Internet, data transport local voice, long distance, voice over Internet protocol (VoIP), video and other services. Cincinnati Bell Telephone Company LLC (CBT), a subsidiary of the Company, is the incumbent local exchange carrier (ILEC) for a geography that covers a radius of approximately 25 miles around Cincinnati, Ohio, and includes parts of northern Kentucky and southeastern Indiana. The Entertainment and Communications segment also provides voice and data services beyond its ILEC territory, particularly in Dayton and Mason, Ohio, through Cincinnati Bell Extended Territories LLC (CBET), a competitive local exchange carrier (CLEC) and a subsidiary of CBT. The Entertainment and Communications segment provides long distance and VoIP services through its Cincinnati Bell Any Distance Inc. (CBAD) and eVolve Business Solutions LLC (eVolve) subsidiaries. The key products and services provided by this segment include data, voice, video and other services.
The Company's data products include high-speed Internet access, data transport and interconnection services. The Company's regional network connects Greater Cincinnati, Columbus; Dayton, Ohio; Indianapolis, Indiana; Chicago, Illinois, and Louisville, Kentucky. Its voice products include local service, such as Fioptics voice lines. It also includes VoIP, long distance, digital trunking, switched access and value-added other services, such as caller identification, voicemail, call waiting and call return. Its VoIP products provide access to a range of communication platforms and access to its cloud based services and hosted unified communications product for customers ranging from small businesses to large enterprise customers.
The Company's Fioptics is available to approximately 53% of Greater Cincinnati and has approximately 114,400 video subscribers. It offers its Fioptics customers access to over 400 entertainment channels, including digital music, local, movie and sports programming, as well as Indian and Spanish-language packages, over 120 high-definition channels, parental controls, high definition (HD) digital video recording (DVR) and video On-Demand. In addition, the Company also offers Fioptics TV Everywhere and a Fioptics live television (TV) streaming application. Its other services consist of wiring projects for business customers, advertising, directory assistance, maintenance and information services. The Company is also an authorized sales agent for DirecTV and Verizon Wireless.
IT Services and Hardware
The Company's IT Services and Hardware segment provides a range of managed IT solutions, including managed telephony, network and infrastructure services, equipment sales and professional IT staffing services. These services and products are provided in various geographic areas throughout the United States and the United Kingdom through the Company's subsidiaries. The key products and services provided by the IT Services and Hardware segment include professional services, unified communications, cloud services, management and monitoring, and telecom and IT hardware.
The Company's professional services offerings consist of consulting, staffing, installation and project-based engagements, including engineering and installation of voice, connectivity and IT technologies, development of application solutions and staff augmentation by technical resources. Its engagements can be short-term IT implementation and project-based work, as well as longer term staffing and permanent placement assignments. The Company also manages the maintenance of local customers with traditional voice systems, as well as converged VoIP systems. CBTS offers a portfolio of hosted solutions that include converged Internet protocol (IP) communications platforms of data, voice, video and mobility applications. The Company offers its customers, management for a range of hardware and software components, including maintenance contracts and service level agreement (SLA) based services. The solutions offered include communications as a service model in a cloud environment. It provides hosted communications and solutions that deliver next-generation VoIP services. The Company's conferencing solutions offer cloud-based audio, video and Web conferencing services accessible from any connected device. Its cloud call center application offers features, such as speech-enabled interactive voice response (IVR), call-back services, call analytics and surveys. The cloud call recording application offers features, such as speech analytics, alerts and notification, and improved customer satisfaction and productivity.
The Company's Virtual data center (VDC) is a virtual infrastructure consisting of equipment, security, people and processes. This offering is provided in three different models: private cloud, dedicated cloud or public cloud. CBTS storage is an on-demand storage. CBTS storage is an on-demand storage solution that enables businesses to eliminate capital expenditures and ongoing asset management with SLA-based services. CBTS offers Tier I, Tier II and Tier III storage to meet its customers availability, accessibility, protection, performance and capacity needs. CBTS backup enables businesses to eliminate capital outlay and ongoing equipment management with SLA-based services and includes virtual data center, hardware, software, monitoring and support. CBTS provides SLA-based managed services utilizing the Company's Enterprise Network Operations Center (ENOC).
CBTS provides SLA-based managed services utilizing its Enterprise Network Operations Center (ENOC). The ENOC includes certified engineers and operation experts that monitors and manages its customers' technology environments and applications. The Company's Standalone monitoring services provide customers with scheduled and automatic checks of customers' servers, routers, switches, load balancers and firewalls. It also provides customers with trouble shooting, repair and changes of customers' servers, routers, switches, load balancers and other network devices from its ENOC. The Company has resale relationships and certifications with a range of technology vendors, which enables it to sell, architect and install an array of telecommunications and IT infrastructure equipment to meet the needs of its customers.
Cincinnati Bell Inc
221 E 4th St
CINCINNATI OH 45202-4124