Profile: Amdocs Ltd (DOX)

Amdocs Limited (Amdocs) is a provider of software and services for communications, media and entertainment industry service providers. It develops, implement and manage software and services associated with business support systems (BSS) and operational support systems (OSS). The Company’s product offerings consist of software portfolio developed to provide customer experience systems functionality for service providers. The software systems support the full span of the customer lifecycle: revenue management, customer management, service and resource management, personalized portal and services, and portfolio management. In addition, Amdocs also provide solutions for the emerging markets, as well as directory systems. In April 2008, Amdocs acquired Jacobs Rimell, Ltd. In October 2009, Amdocs announced the acquisition of jNetX.

Products

Revenue management products enable service providers to manage and collect all sources of revenue through any channel, from service consumption to cash-in-hand. Amdocs’ Revenue Management offerings include charging and billing, mediation and partner settlements. Charging and billing enables rating and billing for all voice, data broadband, content, commerce and video services, whether pre-paid, post-paid or a blend of both. Mediation enables service providers to address BSS/OSS data processing and event handling needs across all lines of business and to transform raw network data into actionable business information that can be used to authorize events on the network, bill a customer or pay a content provider. Partner settlements allows service providers to manage an unlimited number of partners providing services over the network across several lines of business, such as interconnect, roaming and mobile virtual network operator (MVNO) operations, as well as digital content and advertising.

Amdoc’s Customer Management offerings include contact center and retail interaction management, service and support, and sales and ordering. Contact center and retail interaction management gives customer contact center agents and store representatives the information needed to execute all customer-facing activities. Service and support focuses case handling, enables support and closes the loop between the initial service request and problem resolution, including field service. Sales and ordering provides an end-to-end solution, across all customer channels, to complete an order-to-cash cycle from a business or an end customer across multiple lines of business.

Service and Resource Management products comprise the operational support systems, such as network planning, service fulfillment and assurance. Amdocs’ Service and Resource Management offerings include network planning, service fulfillment, service assurance, inventory and discovery, and service management. Network planning enables network planners to analyze consumption trends of network resources and to plan and roll out a service-ready network. Service fulfillment includes pre-packaged automation for specific services and lines of business, including broadband, satellite and cable; also supports the fulfillment of multiple services, either to support a convergent services bundle, or to standardize fulfillment across the organization with a single interface to orchestrate all fulfillment processes. Service assurance supports service assurance by managing the problem resolution process, including impact analysis to assess what services are affected by outages. Inventory and discovery provides a single source of service and network inventory and performance data, to support network planning and service fulfillment and assurance. Service management provides an automated, end-to-end solution to manage the entire order fulfillment lifecycle, including multiple order channels and lines of business.

Amdocs’ Portal and Value-Added Services offerings include commerce and partner collaboration, portal and self-service, and service delivery and control. Commerce and partner collaboration facilitates a personalized shopping experience for digital, physical and network goods. This offering spans e-commerce, digital commerce and app stores, enabling service providers to benefit from emerging business models, such as converged online storefronts. Portal and self-service enables service providers to deliver a mobile and Web portal experience, providing personalized on- and off-portal browsing, self-directed service and intelligent searching. It allows subscribers to manage their own services, bills across all lines of business and turns service interactions into cross-sell opportunities. Service delivery and control provides an intelligent network (IN) service delivery platform for the creation, delivery and control of products, services and end-user applications. The solution includes a graphical service creation environment (SCE) for service design and creation, dozens of pre-built services, such as ringback tones and missed call notifications, a messaging platform (SMSC), a real-time service control point (SCP) and application and media servers, such as interactive voice response (IVR) and unstructured supplementary service data (USSD).

The Company’s Portfolio Management offerings include product management, application framework, operational framework and delivery framework. The product management consolidates a service provider’s product information into a central location, maintains the information and improves the value of product assets. The application framework is a common infrastructure designed to ease the integration of Amdocs and third-party applications. The operational framework is a unified operational tools environment, including a common interface to manage all portfolio applications. The delivery framework is a set of common tools, methodologies and Web services that enable the customers to simplify the customization and deployment of the products.

Amdocs Compact Convergence is a network-connected delivery solution that provides the software and hardware needed to launch new lines of business or deploy new technologies. It includes operational- and business-support systems, a service delivery platform, and other services. Amdocs Compact Convergence includes compact business platform, compact charging platform and service platform. Compact business platform provides business functionality, such as invoicing and provisioning, and the ability to configure and apply new business processes, as needed. It includes customer care, self Web-care and reporting capabilities, in addition to a set of system and operational tools for functions, such as network monitoring and analysis. Compact charging platform supports convergent rating and real-time charging for services, including voice, messaging data and value-added services. It also provides support for any payment method, allowing service providers to implement and execute a range of tariff plans and pricing strategies and to bill customers for service usage. Service platform provides services out of the box and enables service providers to adjust services or create new ones using its service creation capabilities.

The directory systems, or advertising, media and entertainment offerings, are comprised of a set of products and services designed to enable local content and advertising publishers to manage the entire advertising process across multiple electronic and print media and channels. The directory system offerings include consumer engagement and advertiser engagement. Consumer engagement offerings allow directory publishers to launch an Internet directory or to extend their existing portal functionality, including personalized Yellow Page content and advertising delivery, as well as advanced search capabilities across multiple channels. Advertiser engagement offerings support any combination of printed Yellow Pages and new interactive advertising products across multiple delivery channels, managing the complete lifecycle of advertisers and advertising products.

Services

The Company’s services portfolio includes consulting and technology services, managed services and product services. The consulting and technology services include assessment and advisory services designed to help the customers to achieve results. Managed services is a set of sourcing services tailored for the service provider industry to outsource the performance and management of their support business functions, operations and infrastructure support across all environments, whether Amdocs systems or other implementations. The services for managed services projects include information technology (IT ) and infrastructure management, application management and ongoing support, systems modernization and consolidation, business process operations support, transformational business process outsourcing (BPO) and delivery . Professional and maintenance services are designed to help the customers solve challenges and to maximize their investment in the products throughout the entire product life cycle.

The Company competes with Comverse, Convergys, CSG Systems International, NetCracker, Oracle Corporation, Telecordia, Accenture, Cognizant, Hewlett-Packard, IBM Global Services, Infosys, Tata Consultancy Services, Tech Mahindra Ltd, Wipro, Alcatel-Lucent, Ericsson, Huawei and Nokia Siemens.