Profile: eBay Inc (EBAY.O)
1 Jul 2015
eBay Inc.(eBay), incorporated on March 13, 1998, is a global technology company. The Company has created an open source platform that provides software developers and merchants access to its applications programming interfaces (APIs), to develop software and solutions for commerce. The Company enables commerce through three segments: Marketplaces, Payments and Enterprise. The Company’s Marketplaces segment includes its ebay.com platform and its localized counterparts and its other online platforms, such as its online classifieds sites and StubHub. The Company’s Payments segment consists of its PayPal business. Its Enterprise segment includes its Magento business and provides commerce technologies, omnichannel operations and marketing solutions for merchants of all sizes that operate in general merchandise categories.
The Company’s Marketplaces segment includes its global ecommerce platform, ebay.com; other localized sites around the world, such as eBay.de and eBay.co.uk; related commerce platforms, including its vertical shopping Websites, such as StubHub, and its classifieds Websites, such as Marktplaats.nl and mobile.de, and its advertising services business. It had more than 155 million active buyers, as of December 31, 2014. The Company’s eBay Top Rated Seller program, or eTRS, rewards sellers with fee discounts and search standing for listings if they are able to maintain customer service ratings and meet criteria for shipping and returns. eTRS is available in the United States, the United Kingdom, Germany and Australia. eBay Money Back Guarantee covers items purchased on its Websites in the United States, the United Kingdom, Germany, Australia and Canada through a payment method and protects buyers with respect to items that are not received or are received but not as described in the listing. Some purchases, including most vehicles, are not covered. eBay Money Back Guarantee provides coverage for the purchase price of the item, plus original shipping costs, for a limited period of time from the original date of transaction, and includes a streamlined interface to help buyers and sellers navigate the process. Its Marketplaces platforms are accessible through Internet-connected computers, from mobile devices, such as smartphones and tablets, and via terminals located within retail stores. It offers mobile applications for the iPhone, iPad, Android and Windows mobile devices that allow access to eBay.com and some of its other Websites and vertical shopping Websites, including StubHub, Fashion, Motors and Half.com.
The Company offers choices to consumers across different dimensions, such as by listing format, by item condition and by delivery format. By listing format, the merchants and individuals can choose to list their products and services through fixed price listings or an auction-style format on its Marketplaces platform. Its fixed price format on eBay.com allows buyers and sellers to close transactions at a pre-determined price set by the seller. Its auction-style format allows a seller to select a minimum price for opening bids. Its classifieds Websites have listings in over 1,500 cities around the world and are designed to help people list their products and services generally for free and then trade at a local level. Its classifieds Websites include alaMaula, BilBasen, dba.dk, eBay Classifieds (eBay Classifieds, eBay Kleinanzeigen and eBay Annunci), Gumtree, Kijiji, iBazar, 2dehands.be, 2ememain.be, LoQUo, Marktplaats.nl and mobile.de. By item condition, merchants and sellers can list, and consumers can search for and buy, items on its Marketplaces platform. By delivery format, consumers can have items shipped to them through shipping options offered by the seller and selected by the buyer on its Marketplaces platform. For certain items purchased from certain retailers, consumers can pick up items they purchased online or through mobile devices in one of the retailer’s physical stores (store pickup). On its eBay.com Websites, it has built experiences for certain vertical formats, such as Daily Deals, Fashion, Motors (vehicles, parts and accessories) and Electronics. Its Daily Deals vertical offers a range of products in multiple categories at discounted prices with free shipping. StubHub is a marketplace for event tickets, enabling fans to buy and sell tickets to a selection of sports, concert, theater and other live entertainment events.
The Company’s Payments segment includes its payments brand PayPal, which enables individuals and businesses to send and receive payments online and through a range of mobile devices in approximately 203 markets across the world and in 26 currencies as of December 31, 2014. The PayPal digital wallet gives people a way to receive, send or spend their money. Its payment networks are designed and built upon the existing global financial infrastructure to create payment solutions. PayPal connects with financial institutions around the world, and allows consumers to make purchases using a range of payment methods, regardless of where a seller is located. Users of its PayPal payments solutions can engage in cross-border shopping. It had 162 million active registered accounts as of December 31, 2014. PayPal is a payment solution for online transactions between consumers and merchants through a traditional online experience (an Internet-connected computer). PayPal is also a form of payment for mobile commerce. PayPal offers PayPal Here, a mobile payment processing solution for small businesses in the United States, Canada, the United Kingdom, Australia, Hong Kong and Japan. Consumers can fund their PayPal accounts in a number of ways, including by credit card, debit card, electronic funds transfers from their bank account and through a PayPal account balance if the consumer has previously received payments through PayPal or chosen to pre-fund their PayPal account. It also provides credit products through its PayPal Credit service. PayPal Credit accounts are commonly opened on United States merchant Websites, including ebay.com, offering PayPal Credit as a payment method, but can also be opened by United States consumers through a qualified PayPal account or at the PayPal Credit Website. PayPal enables consumers to make payments without sharing financial information, such as credit card or debit card numbers, with merchants or other consumers. PayPal has developed a number of trust and safety programs, including PayPal's Seller Protection and Purchase Protection Programs. PayPal's Seller Protection and Purchase Protection programs provide additional protection to certain account holders who pay or receive payment for their transactions through PayPal on or off ebay.com in certain geographies. PayPal's Seller Protection Program covers sellers in certain geographies who follow shipping and handling practices against claims that a transaction was not authorized by the buyer or that the item was not received. PayPal's Purchase Protection Program reimburses the buyer, subject to limitations, for purchases using PayPal on or off ebay.com in certain geographies if the buyer does not receive the item or, in limited markets, if the item is not as described.
The Company’s Enterprise segment operates three primary lines of business: Commerce Technologies, Omnichannel Operations Solutions and Commerce Marketing Solutions. Enterprise provides its products and services on an individual basis and as bundled solutions. Magento Enterprise Edition is its licensed open platform, offering a feature set and flexibility through direct source code access and APIs. Magento Enterprise Edition supports on-premise, hosted managed (via partners) and on-demand (cloud deployment via partners) deployments. eBay Enterprise Retail Order Management solution provides clients with a Platform-as-a-Service model to manage orders received from multiple brands, sites and customer touch points. eBay Enterprise Retail Order Management provides a foundation for omnichannel. eBay Enterprise Payment and Protection module is an optional, end-to-end payment solution that can be integrated with eBay Enterprise Retail Order Management solution. The eBay Enterprise payments infrastructure provides an online payment processing engine with capabilities, including price, tax and shipping calculations, address verification, order review, fraud prevention, credit card authorization, settlement and alternative payment processing, and permits payment using PayPal, as well as private label credit cards, gift cards and online gift certificates. eBay Enterprise Retail Associate Platform is a modular mobile-based platform that brings data and commerce together into a toolset. The Retail Associate Platform offers a range of modules, such as commerce, customer, product and omnichannel.
The Company’s eBay Enterprise Omnichannel Operations support fulfillment, freight and customer service functions for its clients. eBay Enterprise Fulfillment and Freight solutions provide retailers and brands with direct to consumer fulfillment with seven campuses across United States, Canada and Europe with more than 6.5 million square footage of fulfillment space. A freight solution, ShipQuik gets orders to consumers by reducing time in transit from the fulfillment center to the consumer. eBay Enterprise provides customer care services for commerce via telephone, IVR, live chat, email, and social support through three call centers and a network of customer support agents in the United States, plus an additional call center in the United Kingdom. The eBay Enterprise customer care platform combines technologies, including automatic call distribution, computer telephony integration, interactive voice response, email, workforce management, voice recording/monitoring, and customer relationship management systems. The United Kingdom call center offers customer care in nine languages. The Company’s eBay Enterprise Marketing Solutions includes a suite of demand generation capabilities, including affiliate marketing, attribution, database and CRM, email and mobile marketing, and online advertising display targeting. eBay Enterprise Agency Services offers digital marketing specializing in analytics and optimization, creative services, studio services, media services, search engine marketing, design and research.
2065 Hamilton Ave
SAN JOSE CA 95125-5904