Full Description

Epicor Software Corporation (Epicor), incorporated in November 1987, designs, develops, markets and supports enterprise application software solutions and services primarily for use by mid-sized companies and the divisions and subsidiaries of larger corporations worldwide. The Company’s products include back office applications for production management, supply chain management (SCM), retail management and financial accounting, as well as front office customer relationship management (CRM) and service management. Epicor also provides industry-specific solutions to the manufacturing, distribution, services and retail and hospitality industry sectors, as well as to a range of industries and vertical markets within these sectors, including financial services, professional services, industrial machinery, consumer goods, automotive, hotels and specialty retail. On February 7, 2008, Epicor completed the acquisition of NSB Retail Systems PLC.

Software Solutions

The Company designs, develops, markets and supports enterprise software applications that provide mid-sized organizations and divisions of Global 1000 companies with industry specific, highly functional, technically advanced business solutions. The Company’s products are aligned according to the markets that they serve, which include Distribution and Services (Enterprise), Industrial (iScala), Manufacturing and Supply Chain (Vantage, Vista, Avante and Manage 2000), Retail (CRS and NSB) and Customer Relationship Management and ITSM (Clientele) and IT Service Management (ITSM).

Epicor Enterprise, an integrated, customer-centric suite of client/server and Web-based enterprise

resource planning (ERP) software applications, is designed to meet the business needs of mid-sized companies worldwide (including divisions and subsidiaries of larger corporations). Epicor Enterprise is targeted to either distribution or service-based businesses. Epicor Enterprise includes application suites, such as CRM Suite, Financials Suite, Supply Chain Management Suite, Portal Suite, Business Intelligence Suite, Project Suite, Payroll/Human Resources and industry-specific solutions delivered for a variety of markets.

iScala is an integrated ERP, CRM and SCM solution targeting the divisions and subsidiaries of Global 1000 corporations, and large local and regional companies worldwide. iScala’s collaborative functionality, country-specific localizations and multi-language capabilities are designed to support global, multi-company deployments with significant cross-border trading requirements. iScala is targeted to meet the needs of companies in industry segments, including pharmaceutical, chemical and allied products, industrial machinery, light engineering, automotive components, consumer goods and hospitality.

Vantage is an integrated ERP solution that meets the requirements of discrete mixed-mode manufacturers who have lean or to-order manufacturing requirements and increasing distribution and fulfillment needs. Vantage handles many manufacturing philosophies simultaneously, including make-to-order, configure-to-order, engineer-to-order, make-to-stock and flow manufacturing. Vantage can manage enterprises from a single site, to multiple locations, to large global multi-company enterprises whose systems span multiple servers and databases across different geographies and languages.

Clientele is an integrated CRM solution designed to meet the needs of small and mid-sized organizations. Clientele combines employee applications, such as opportunity management, with customer applications, such as Web-based order entry/inquiry, to provide companies and customers a true, up-to-the-minute picture of their relationship. Clientele CRM consists of Clientele Customer Support, which provides call management, product tracking, call queuing/follow-up and problem resolution and Clientele Sales and Marketing, which provides contact, lead, opportunity and account management.

Epicor Information Technology Service Management (Epicor ITSM) provides a set of service management features designed to help support IT processes and operations as outlined by the IT Infrastructure Library (ITIL), which defines the detailed descriptions of IT practices along with detailed the checklists, tasks and procedures for implementation in IT organizations. The Epicor CRS Retail Suite integrates retail management software, along with hardware and services, to provide a solution for specialty and general merchandise retailers.

Professional Services, Technical Support and Software Maintenance

The Company’s professional services organization provides consulting services, managed services, outsourcing and hosting services to support the implementation and integration of the Company’s software products, as well as education, training, and other consulting and programming services. The Company provides technical support by offering telephone support, e-mail support, facsimile support and communications through its Website.

The Company’s software maintenance programs are the customers’ sole avenue for product updates and technical support. Customers who subscribe for maintenance receive telephone and technical support, timely information on product enhancements and features, and product updates and upgrades. The Company provides a warranty for the media, on which its products are licensed and also provides a performance warranty on certain products ranging from three months to one year.

The Company competes with Oracle Corporation, SAP AG, Infor, Lawson Software Inc., IFS, Microsoft Dynamics, Sage Software, Ltd., Systems Union, Ltd., Compuware Corporation, Deltek Systems, Inc., Unit 4 Agresso N V, BST Global, HighJump Software, Prophet21, QuickArrow, Inc., 3M, Activant, Manhattan Associates, Inc., QAD, Inc., JDA Software Group Inc., Micros Systems, Inc., FrontRange Solutions Inc, Best Software Inc, Salesforce.com Inc, Siebel Systems Inc, NetSuite, Plexus Systems.